Jinyu/Margaret Wang
Melbourne,VIC
Summary
- Experienced customer support with energetic and helpful demeanour. Adept at operating cash registers and assisting customers throughout checkout process.
- Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.
- Committed and hardworking team member with experience processing transactions and assisting customers.
- Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Store Manager
Hi Panday
05.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Front End Customer Service Supervisor
Woolworths Group
03.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier, Bartender
Top Tea
01.2022 - 11.2022
- Addressed customer needs and made product recommendations to increase sales.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
Cashier, Bartender
Machi Machi
06.2021 - 10.2021
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
- Make drinks according to customer's order.
Waitress
China Bar
01.2020 - 06.2021
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Business Admin. - International Business
University of Canberra
Canberra, ACT11.2021
Bechelor of International Business And Trade - Bechelor of International Business And Trade
Guangzhou Huashang College
Guangzhou, Guangdong, China08.2019
Skills
- Sales Expertise
- Issue Resolution
- Cash Register Systems
Proficient in gaining in-depth knowledge of product features and adeptly recommending them to customers accurately and professionally
Working as a Front Desk Supervisor at the supermarket, adept at resolving various customer disputes and conflicts arising among employees
Able to proficiently operate various cashier systems and quickly adapt to new systems upon introduction
- Service Minded
- Business Management
- Cash Handling
Experienced in the service industry with a professional attitude, earning high trust from clients due to dedicated service
Strategic planning and decision-making skills
Leadership and team collaboration
Handling of cash transactions
personal information
Date of birth：
27/02/1999
Gender:
Female
Accomplishments
IELTS: 6
Language: English, Mandarin and Cantonese
Timeline
Store Manager
Hi Panday
05.2023 - Current
Front End Customer Service Supervisor
Woolworths Group
03.2023 - Current
Cashier, Bartender
Top Tea
01.2022 - 11.2022
Cashier, Bartender
Machi Machi
06.2021 - 10.2021
Waitress
China Bar
01.2020 - 06.2021
Bachelor of Business Admin. - International Business
University of Canberra
Bechelor of International Business And Trade - Bechelor of International Business And Trade
Guangzhou Huashang College
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