Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
References
Timeline
Generic

Jisson Alex

Lawson,ACT

Summary

Detail-oriented Business Informatics professional with a Master´s degree in the convergence of business and IT. Possesses a robust understanding of technological solutions tailored to enhance business operations and strategy. Skilled in data analysis, process optimization, and bridging the gap between technical teams and business stakeholders. Committed to leveraging technology to drive organizational growth and efficiency. In addition to my technical abilities, I possess strong communication skills, both written and verbal. I have the unique capability to engage in natural, coherent, and context-aware conversations, enabling seamless interactions with users. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
Certification

Work History

Community Support Officer

Unilodge Australia
Canberra
  • Responded promptly to requests from residents requiring assistance or advice.
  • Assisted in responding to emergency calls relating to community safety and security issues.
  • Maintained accurate records of client interactions and progress reports.
  • Developed relationships with members of the community through outreach programs.

Customer & Merchandise Team Member

JB-HiFi
Canberra
  • Customer Service, Sales and Merchandising, Inventory Management, Product Knowledge, Team Collaboration, Safety and Security, Stay Updated
  • Performed regular stock-checks to identify out-of-stock items and discrepancies in inventory counts.
  • Maintained accurate and organized inventory records.
  • Participated in weekly meetings with store management team to discuss performance metrics and goals.
  • Attended training sessions regarding new products or changes in company policies.
  • Processed customer orders in a timely manner.
  • Managed returns of damaged or incorrect items according to company policies.
  • Assisted customers with product selection and answered any questions about merchandise.

Customer Service Supervisor

Woolworths
  • Team Supervision, Customer Service, Operational Efficiency, Cash Management, Reporting and Administration, Conflict Resolution, Continuous Improvement
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.

Wi-Fi Surveyor

BGC IT Solutions
  • Physical Site Inspection, Data Collection, Analysis of Result, Interference Detection, Customer Service
  • Calibrated instruments used in conducting surveys according to manufacturer specifications.
  • Reviewed existing survey information to ensure proper placement of structures or features in relation to boundaries.
  • Analyzed aerial photographs, maps, and other data sources for surveying projects.

Education

Master's degree in Business Informatics -

University of Canberra
01.2024

Bachelor's degree in Finance and Taxation -

St. Berchman's College [Mahatma Gandhi University], India
01.2021

Skills

  • Business Analysis
  • Customer Service
  • Project Management
  • Conflict Management
  • Project Coordination
  • Communication Skill
  • Interpersonal Skill
  • Problem Solving & Critical Thinking
  • Leadership & Management
  • Cultural Awareness and Diversity
  • Adaptability & Flexibility
  • Continuous Learning & Development
  • Amazon Web Service
  • PowerBI
  • First-aid and CPR
  • Dispute Resolution
  • Community Outreach
  • Time Management
  • Team Collaboration
  • Problem-Solving
  • Analytical Skills
  • Task Prioritization
  • Multitasking
  • Decision-Making
  • Active Listening
  • Effective Communication
  • Team building

Websites

Certification

  • Awarded my Project as the Top 1 Project at University of Canberra during Capstone Project Expo
  • Dean’s Excellence Award for achieving good GPA at University of Canberra
  • Australian Driver's License
  • First Aid & CPR

Hobbies and Interests

  • Travel & Exploration
  • Entertainment
  • Driving

References

  • Sabina Sreshta, Assistant Customer Service Manager and Supervisor at Woolworths, 0415800767
  • Chris Blazevski, Store Manager - JB-HiFi, 0412269768, jbtuggeranongmanager@jbhifi.com.au

Timeline

Community Support Officer

Unilodge Australia

Customer & Merchandise Team Member

JB-HiFi

Customer Service Supervisor

Woolworths

Wi-Fi Surveyor

BGC IT Solutions

Master's degree in Business Informatics -

University of Canberra

Bachelor's degree in Finance and Taxation -

St. Berchman's College [Mahatma Gandhi University], India

Similar Profiles

CREATE PROFILE
Jisson Alex