Jiwan Singh
Boulevard,Victoria
Overview
25
25
years of professional experience
Work History
Customer Service Officer
ISS Facility Services
Melbourne Airport, VIC
06.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Dealer/Supervisor
Gender, Crown
Melbourne
01.2000 - Current
- Accurately handled cash and chip transactions
- Monitored and reported any discrepancies or errors
- Ensured compliance with gaming regulations and policies
- Managed multiple games and players simultaneously
- Handled cash and chip transactions while maintaining game integrity
- Monitored and responded to player inquiries and issues
- Managed game pace and ensured timely player rotations
- Coordinated with other dealers and staff to maintain efficient game flow
- Adapted to changing game dynamics and player volumes
- Effectively communicated game rules and procedures to players
- Provided clear and concise instructions and explanations
- Resolved player disputes and concerns in a professional manner
- Handled player complaints and issues promptly and fairly
- Resolved conflicts and disputes in a calm and professional manner
- Identified and reported any game or equipment issues to management
- Collaborated with other dealers, pit bosses, and staff to maintain efficient game operations
- Supported and assisted colleagues as needed
- Contributed to a positive and productive work environment
- Adapted to new games, procedures, and regulations quickly and efficiently
- Adjusted to changing player volumes and game dynamics
- Demonstrated flexibility in a fast-paced and dynamic environment
Education
Accounting Degree -
swinburne university
Melbourne11.1999
Skills
- Excellent communication
- Interpersonal skills
- Leadership
- Problem solving abilities
- Professionalism
Hobbies and Interests
- Golf
- Running
Personal Information
- Date of Birth: 01/08/78
- Gender: Male
Timeline
Customer Service Officer
ISS Facility Services
06.2024 - Current
Dealer/Supervisor
Gender, Crown
01.2000 - Current
Accounting Degree -
swinburne university