Summary
Overview
Work History
Education
Skills
Accomplishments
References
Availability
Timeline
Generic

JM Corcuera

Moonee Ponds,VIC

Summary

I'm an enthusiastic and hard worker with over five years of experience in the hospitality industry. I take pride in being able to resolve problems in the workplace and improving the customer experience and satisfaction. My experience also shows that I'm skilled at working under consistent pressure and able to adapt to new situations and challenges. My aim is to seek and maintain a Casual/ Part-time position that offers professional challenges utilizing interpersonal skills , time management and my customer service skills.

Overview

7
7
years of professional experience

Work History

Grocery Team Member

Coles Supermarkets
12.2023 - Current
  • Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
  • Assisted in inventory management for optimal product availability and reduced waste.
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Maintained proper food storage conditions, ensuring the highest quality products for customers.
  • Collaborated effectively with other team members to maintain seamless operations in the freezer department.
  • Optimized product placement within freezers, resulting in increased visibility and accessibility for customers.

Front of House Wait Staff Member

Pancake Parlour
07.2023 - 01.2024
  • Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
  • Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
  • Handled high-pressure situations gracefully, resolving issues promptly while maintaining composure and professionalism.
  • Promoted special events or promotions to guests, generating interest and increasing revenue for the establishment when possible.

Front End Cashier

Costco Wholesale
08.2022 - 01.2023
  • Greeted customers and responded to requests for information.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Front of House Team Member

The Front Cafe And Gallery
01.2022 - 09.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Observed diners to respond to additional requests and determine when meal completed.

Crew Trainer

McDonald's
05.2017 - 07.2022
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.

Education

Bachelor of Arts - Music Production

Collarts
Melbourne
12.2024

Lake Ginninderra College
Belconnen, ACT
12.2016

Skills

  • Quick learner
  • Committed
  • Efficient
  • Ability to Adapt
  • Reliable
  • People Skills
  • Taking Orders
  • Food and Beverage Service
  • Cleaning and Sanitizing
  • Coffee Preparation
  • Exceptional Customer Service
  • Guest Satisfaction

Accomplishments

  • Achieved Year 12 Certificate
  • Completed Crew Coach course for McDonald's in 2021
  • Completed Barista course for McDonald's in 2020


References

Ella Sunga

Relationship: Former Shift Supervisor (Costco)

Email: pamelasunga@costco.com

Phone: 0434448653

Bran Lacey

Relationship: Former Supervisor (The Front Cafe and Gallery)

Email: brando1397@live.com

Phone: 0415190351

Rob Lanza

Relationship: Current Supervisor (Coles)

Email: rlanza1969@gmail.com

Phone: 0413601362

Jobe Hollard

Relationship: Former Supervisor (Pancake Parlour)

Email: jobe.p.hollard@outlook.com

Phone: 0417705051

Availability

  • Monday: 12.00pm - 6.00pm
  • Tuesday: 9.00am - 6.00pm
  • Wednesday: 9.00am - 6.00pm
  • Thursday: 9.00am - 6.00pm
  • Friday: 9.00am - 6.00pm
  • Saturday: 9.00am - 3.00pm
  • Sunday: 12.00pm - 5.00pm
  • Public Holiday: Open - Close

Timeline

Grocery Team Member

Coles Supermarkets
12.2023 - Current

Front of House Wait Staff Member

Pancake Parlour
07.2023 - 01.2024

Front End Cashier

Costco Wholesale
08.2022 - 01.2023

Front of House Team Member

The Front Cafe And Gallery
01.2022 - 09.2022

Crew Trainer

McDonald's
05.2017 - 07.2022

Bachelor of Arts - Music Production

Collarts

Lake Ginninderra College

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JM Corcuera