Jamie Mumme
Geelong West,VIC
Summary
A versatile student and professional with several years of experience in retail environments, recognised for delivering exceptional customer service and fostering positive, genuine relationships. Proven ability to engage with students from equity cohorts through genuine interactions and experience-sharing. Effective communicator with a collaborative mindset, ready to bring unique perspectives and a strong work ethic to any team. Seeking opportunities to enhance interpersonal abilities and industry knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Nursing Student
Deakin University
Geelong
06.2024 - Current
- Participated in interdisciplinary team meetings to discuss patient care, and consistently advocated for patient needs and preferences with fellow nursing, medical and allied health staff.
- Promoted open communication and honored patient rights and confidentiality.
- Provided emotional support and advocacy for patients and their families throughout the provision of direct nursing care to patients, including wound care, ADLs, medication administration, and other treatments.
- Educated patients and loved ones on daily plans, health maintenance, preventive measures and disease management strategies, through individualised, therapeutic communication techniques.
Podcast Co-Creator: Deakin Students as Partners Equity Initiative
Deakin University
06.2024 - Current
- Co-created the podcast project 'Voices from the Classroom,' collaborating with students and staff to share student stories and enhance staff understanding of the student experience (particularly experiences of students from diverse backgrounds). This involved student outreach, promotional planning and management, student submission collection, data organization, and overall administrative and communicative capabilities.
- Assisted students in producing and sharing their stories through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Ensured podcast production was not tokenistic, and genuinely actioned a contributor-lead, student-first approach.
Sales Assistant/Department Visual Merchandiser
Myer
Cairns, QLD
03.2023 - 02.2024
- This diverse role involved working across several roles as my store/s required. Initially employed in a salesperson role, I worked across Myer Cairns’ homewares and menswear departments, providing exceptional service to a variety of demographics. I immersed myself in product knowledge in order to better assist my customers and maintained a consistently above-average customer satisfaction score. In the lead-up to Christmas, I was promoted to Homewares Visual Merchandiser. During this time I was in charge of inducting, training and supporting our Christmas casuals in the absence of my department head, and lead my sales team during both the VIP Christmas Sale Evening and for the entirety of the Boxing Day sales. In January, I entered a hybrid role of salesperson/merchandiser, and was then offered a transfer to the Geelong Myer, where I spent three months as the leading Womenswear Merchandiser, in charge of liaising with household-name fashion brands.
Education
Bachelor of Nursing and Psychological Science - APHRA and APA accredited Undergraduate Course
Deakin University
10-2027
High School Completion Certificate (QCE) & ATAR -
St Monica's College
Cairns11-2022
Skills
- Strong Verbal Communication
- Team Collaboration Focus
- Attention to Detail
- Self-motivation
- Operational Logistics Insight
- Sales floor organisation
- Sales target achievement
- Product knowledge expertise
- Time management capabilities
- Customer engagement
Certification
- Working With Children Check (Queensland (2021), Victoria (2024))
- NDIS Orientation Module: 'Quality, Safety, & You' (2022)
- Cert. III in Health Support Services (via Connect 'N Grow) (2022)
- Cert. II Community Services (via Connect 'N Grow) (2021)
- MHFA Mental Health First Aid Course (2020)
- TAFE Microcredential: Food Handling and Hygiene (2020)
References
Jessica Ridgeway
Senior Retail Supervisor & Staff Member
0468995977
jessicaridgeway0@gmail.com
Timeline
Nursing Student
Deakin University
06.2024 - Current
Podcast Co-Creator: Deakin Students as Partners Equity Initiative
Deakin University
06.2024 - Current
Sales Assistant/Department Visual Merchandiser
Myer
03.2023 - 02.2024
Bachelor of Nursing and Psychological Science - APHRA and APA accredited Undergraduate Course
Deakin University
High School Completion Certificate (QCE) & ATAR -
St Monica's College
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