Jo Parkin
Gold Coast,QLD
Summary
Dedicated operations management professional with a proven track record in enhancing organizational success for both small and large businesses. Expertise in data analysis, leadership, and problem-solving has driven strategic initiatives that significantly improved operational efficiency. Known for adaptability under pressure and attention to detail, with a strong focus on mentoring and relationship-building to achieve key objectives. Currently pursuing retraining as an ICT professional to enhance this value proposition.
Overview
9
9
years of professional experience
Work History
Managing Director and Owner
Self Employed
Gold Coast, QLD
10.2019 - 07.2023
- Oversaw day-to-day operational activities of businesses, coordinating people and resources.
- Established and maintained strategic relationships with customers, vendors, partners, and stakeholders.
- Measured goal achievement by interpreting business-specific reports.
- Performed detailed research and data analysis to aid strategic planning.
- Developed comprehensive business plans to align strategic decisions with long-term goals.
- Optimized organizational savings by negotiating beneficial supplier contracts.
- Enhanced operational success by overseeing team productivity, cost control and budget adherence.
- Led evaluations to enhance operational processes, focusing on cost reduction while maintaining quality.
- Identified potential risks associated with operations and developed mitigation strategies, working closely with staff to execute.
- Participated in development activities such as product launches or promotional events.
- Ensured adherence to relevant laws, regulations, policies, and procedures for business operations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Monitored inventory levels regularly, ensuring stock sufficiency.
- Prepared staff work schedules and assigned team members to specific duties.
- Assessed staffing requirements aligned with organizational aims and objectives.
Store Manager & State Training Manager
Bras N Things / Hanes Brands International
Gold Coast, QLD
11.2015 - 09.2019
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Implemented successful business strategies to increase revenue and target new markets.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Store Manager
Alannah Hill/ Factory X
Gold Coast, QLD
04.2014 - 02.2015
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached and developed store associates through formal and informal interactions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised cash handling processes to ensure accuracy of transactions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
Bachelor of Business - Information Systems Management
University of Southern Queensland
Toowoomba, QLD09-2025
Skills
- Mentoring and training
- Operations management
- Workforce planning
- Organizational development
- Deliverables oversight
- Data collection and analysis
- Staff management
- Team collaboration
- Sales leadership
Accomplishments
- Golden Key International Honour Society membership, issued January 2025
- Engaged Leadership Program, graduate, Bras N Things 2018
- Talent Engagement Recruitment Program, graduate, Bras N Things 2019
Timeline
Managing Director and Owner
Self Employed
10.2019 - 07.2023
Store Manager & State Training Manager
Bras N Things / Hanes Brands International
11.2015 - 09.2019
Assistant Store Manager
Alannah Hill/ Factory X
04.2014 - 02.2015
Bachelor of Business - Information Systems Management
University of Southern Queensland