Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Joan Cummins

Gymea,Australia

Summary

Dynamic Business Development Manager with a proven track record at Moore Civil Group Pty Ltd, excelling in strategic planning and revenue growth. Expert in account management and team building, I successfully established four companies while achieving ISO 9000 certification, enhancing customer loyalty through exceptional service and operational efficiency.

Overview

23
23
years of professional experience

Work History

Business Development Manager

Moore Civil Group Pty Ltd
GYMEA, NSW
09.2012 - Current
  • Established four companies across construction, wellness, and hospitality sectors.
  • Directed daily operations with a focus on effective leadership and management.
  • Generated sales and revenue through strategic planning and execution.
  • Enhanced customer service and retention initiatives to foster loyalty.
  • Set targets and KPIs, providing training and development for staff.
  • Managed accounts, payroll, and HR functions to ensure operational efficiency.
  • Maintained high-quality standards, achieving ISO 9000 certification for all companies.

Spa Manager/ Receptionist & Beauty Therapist

Tranquility Spa @ Whites Hotel
, Ireland
08.2010 - 06.2012
  • Managed 16 staff, including therapists, cleaners, and assistants, ensuring operational efficiency.
  • Oversaw monthly and quarterly budgets, achieving set financial targets.
  • Coordinated schedules to cover opening hours, including weekends.
  • Developed and implemented sales strategies for beauty therapists to enhance product sales.
  • Inspired and motivated sales of Phytomer, Gatineau, and other skin care lines.
  • Ensured exceptional customer service and maintained high-quality standards.
  • Collaborated with marketing team to establish new sales targets and promotions.
  • Conducted hygiene audits and enforced policy implementation for quality service.

Spa Owner & Manager/Beauty Therapist

Old Rectory Manor Country House & Spa
, Ireland
01.2002 - 05.2010
  • Owned and managed country house and health spa for eight years in Ireland.
  • Supervised team of beauty therapists, chef, waitresses, and kitchen assistants.
  • Maintained five bedroom suites and seven treatment rooms for guest comfort.
  • Utilized Yonka SkinCare products and other premium brands for treatments.
  • Emphasized client experience and individualized care in tranquil setting.

Education

RSA Licensee training -

01.2020

Diploma in Life Coaching, NLP and Hypnosis -

TLCC Sydney
01.2020

Certificate IV in Human Resources and Business Management -

01.2013

FETEC Level 6 – Marketing Communication -

01.2010

CIBTAC in Beauty Therapy -

Portlaoise College of Beauty
Portlaoise
01.2002

Certificate & Diploma in Commerce and Secretarial Skills -

01.1984

Skills

  • Strategic planning
  • Sales forecasting
  • Account management
  • Financial analysis
  • Customer relationship management
  • Market research
  • Project management
  • Employee training
  • Team building
  • Quality assurance
  • Operational efficiency
  • Regulatory compliance
  • Conflict resolution
  • Goals and performance
  • Cost management
  • Revenue growth
  • Self motivation
  • Business development and planning
  • Reliability
  • Organizational skills
  • Business planning

Accomplishments

  • I was one of the best salespeople with Oriflame when I was 15 years old I learned my skills from my Aunt who lived with us, she was addicted to the smartest skincare routine which she delivered everynight, while I would watch and learn, so when she started her own business in skincare and cosmetic sales, she encouraged me to do the same. I have been enthralled in the industry ever since I was 15 years of age. While I have not always worked full-time in skin care and cosmetics retail, I am a born leader who can.ho canan

References

References available upon request.

Timeline

Business Development Manager

Moore Civil Group Pty Ltd
09.2012 - Current

Spa Manager/ Receptionist & Beauty Therapist

Tranquility Spa @ Whites Hotel
08.2010 - 06.2012

Spa Owner & Manager/Beauty Therapist

Old Rectory Manor Country House & Spa
01.2002 - 05.2010

RSA Licensee training -

Diploma in Life Coaching, NLP and Hypnosis -

TLCC Sydney

Certificate IV in Human Resources and Business Management -

FETEC Level 6 – Marketing Communication -

CIBTAC in Beauty Therapy -

Portlaoise College of Beauty

Certificate & Diploma in Commerce and Secretarial Skills -

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Joan Cummins