Joan Sareno
38 Earl Street, Roseville,North Sydney
Summary
Dynamic and self-driven with relevant experience in telephone and email customer service catering to mortgage and finance industries. Adept at conflict resolution, and possess a can-do attitude with knowledge on major customer service software. Aiming to land a virtual job where I can apply my proven skills.
Overview
17
17
years of professional experience
Work History
UNIVERSITY LECTURER
Naresuan University
01.2014 - 05.2023
- Spearheaded and designed an English training course for teachers of the university's demonstration school
- Conducted and led a case-study on the perception of teachers to assess the impact of the training course they participated
- Designed and collaborated with other lecturers to implement a curriculum and corresponding instructional materials, which resulted in the success of graduate and undergraduate students with failing marks.
MIDDLE SCHOOL TEACHER
Chalermkwantsatree School
01.2012 - 01.2014
- Received 4.4/5 evaluation rating from over 100 undergraduate students on Academic Writing Course
- Implemented a series of activities based learning programs, which increased student interest in regular lessons
- Introduced 'one-on-one after class talk,' which increased students' confidence and ability to engage in conversation
- Incorporated engaging teaching methods and resources that gained 90% students' participation and engagement.
SENIOR COLLECTION SPECIALIST
ESS Manufacturing Company, Inc.
01.2010 - 01.2012
- Negotiated immediate full payments or acceptable and timely payment arrangements on companies with biggest outstanding balance
- Maintained receivables over 90 days below 2% of total outstanding receivables
- Promoted as a Senior Collection Specialist for handling annual reports and presentations on important clients.
CUSTOMER SERVICE REPRESENTATIVE
Sykes Asia Inc.
01.2007 - 01.2010
- Met both qualitative and quantitative targets for 3 years in a row
- Awarded with highest Quality Assurance rating (99%) several times in a row
- Promoted as an Escalation agent to take managerial calls and manage the Command Center
- Included in the 'Top 10 Collectors' award out of 100 other representatives in the division
- Results were based on number of past due accounts that get current and the number of repayment plans set up.
GRADE SCHOOL TEACHER
Leonides S. Virata Memorial School (La Salle Affiliate)
01.2006 - 01.2007
- Graded exam papers and other assignments and proofread co-lecturers grade sheets with strong attention to detail
- Served as adviser to the school's young journalists and edited articles before publication
- Created monthly tests that included digital drawings appropriate for young learners
- Improved the use of digital media in the classroom, including online videos and interactive exercises to make other teachers' materials more engaging.
Education
BACHELOR OR ARTS AND EDUACTION MAJOR IN ENGLISH -
Palawan State University
01.2006
Skills
- Strong Communication
- Problem Solving
- Proofreading and editing
- Goal-driven
- Detail-oriented
- Customer Satisfaction
- Avaya
- Skype
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
UNIVERSITY LECTURER
Naresuan University
01.2014 - 05.2023
MIDDLE SCHOOL TEACHER
Chalermkwantsatree School
01.2012 - 01.2014
SENIOR COLLECTION SPECIALIST
ESS Manufacturing Company, Inc.
01.2010 - 01.2012
CUSTOMER SERVICE REPRESENTATIVE
Sykes Asia Inc.
01.2007 - 01.2010
GRADE SCHOOL TEACHER
Leonides S. Virata Memorial School (La Salle Affiliate)
01.2006 - 01.2007
BACHELOR OR ARTS AND EDUACTION MAJOR IN ENGLISH -
Palawan State University
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