Joana-Mae Cormanes
Broadmeadows,VIC
Summary
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high
degree of accuracy.
Overview
3
3
years of professional experience
Work History
Service Executive
Honan Insurance Group
04.2024 - Current
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
- Leveraged industry knowledge to anticipate potential challenges and proactively address them before they impacted clients or business operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
Dental Assistant/Dental Receptionist
Parkville Dental Surgery
09.2022 - 04.2024
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Restaurant Supervisor
Kickin Inn
04.2021 - 09.2023
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
Education
Certificate III - Dental Assisting
RMIT University
Melbourne, VIC11.2023
High School Diploma -
Hume Central Secondary College
Broadmeadows, VIC11.2019
Skills
- Exceptional communication
- Complaint Handling
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Multitasking and Organization
Timeline
Service Executive
Honan Insurance Group
04.2024 - Current
Dental Assistant/Dental Receptionist
Parkville Dental Surgery
09.2022 - 04.2024
Restaurant Supervisor
Kickin Inn
04.2021 - 09.2023
Certificate III - Dental Assisting
RMIT University
High School Diploma -
Hume Central Secondary College
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