JoAnn Donoghue
Ellenbrook,WA
Summary
Motivated dermal therapy student seeking a part time job. I bring strong organisational skills, a customer focused approach, and the ability to multitask effectively. Eager to contribute my reliable work ethic and positive attitude to a supportive team while gaining valuable experiences.
Overview
4
4
years of professional experience
Work History
Clinic Coordinator
Youth Lab
11.2024 - Current
- Answer phone calls and provide information to clients regarding services and inquiries
- Familiar with Zenoti software for booking, scheduling, and managing client appointments
- Assist clients with booking consultations and treatments based on their needs
- Handle client check-ins and process payments efficiently
- Provide exceptional customer service to create a welcoming and professional environment
- Coordinate with dermal therapists and practitioners to ensure smooth daily operations
- Manage clinic emails and respond to client inquiries in a timely manner
- Support marketing efforts by informing clients about promotions and new services
- Ensure compliance with clinic policies and procedures
- Collaborate with the team to enhance the overall client experience
Optical Dispenser
OPSM
03.2022 - 11.2025
- Provide great customer experience
- Answer phone calls; manage bookings; provide information to customers regarding their concerns or inquiries
- Aware of KPI's, sales targets and store goals with the ability to achieve them
- Actively participate with members of the team towards achievements of weekly goals and sales targets
- Educate customers and share information to build customer understanding
- Effectively resolve customer complaints to reach a positive outcome
- Sale merchandising, frame selection and upselling on designer frames and sunglasses
- Demonstrate the ability to interpret and analyse prescriptions and dispense using appropriate lenses and frames
- Undertake basic frame adjustments and repairs
Team Member
Taco Bell
09.2021 - 03.2022
- Served customers in a fast-paced environment, ensuring a positive dining experience
- Prepared and assembled food orders according to company standards
- Maintained cleanliness and sanitation standards in the work area
- Handled cash transactions
- Collaborated with team members to ensure efficient service during peak hours
Education
Bachelor of Applied Science - Clinical Aesthetics
Australasian College of Health And Wellness
11-2026
Certificate of Training - Barista
01.2023
Certificate II - Animal Health
Applied Vocational Training
08-2022
HolyCross College Graduate -
HolyCross College
10-2021
Certificate III - Photography
HolyCross College
09-2019
Skills
- Verbal communication
- Written communication
- Customer service
- Time management
- Attention to detail
- Multitasking
- Adaptability
- Problem-solving
- Cash Handling
- Patient care coordination
- Patient confidentiality
- Appointment scheduling
- Critical thinking
- Team collaboration
Skills
- Ability to communicate effectively with clients and colleagues.,
- Proficiency in writing emails, reports, and documents.
- Skilled at providing excellent service and resolving customer issues.
- Ability to prioritise tasks and meet deadlines.
- Careful and thorough in all work aspects.
- Capable of handling multiple tasks simultaneously.
- Experience working effectively with others.
- Ability to adjust to new situations and environments.
- Resourceful in finding solutions to unexpected challenges.
- Experience with transactions and managing money.
Timeline
Clinic Coordinator
Youth Lab
11.2024 - Current
Optical Dispenser
OPSM
03.2022 - 11.2025
Team Member
Taco Bell
09.2021 - 03.2022
Certificate of Training - Barista
Bachelor of Applied Science - Clinical Aesthetics
Australasian College of Health And Wellness
Certificate II - Animal Health
Applied Vocational Training
HolyCross College Graduate -
HolyCross College
Certificate III - Photography
HolyCross College
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