JOANNA CHAN

• Writing and preparing verbatim notes during interviews
• Preparing and writing comparative analysis and selection reports
• Assisting selection panels with deliberation and discussion
• Undertaking reference checks
• Liaising with clients and communicating with candidates
• Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
• Stayed organized and kept detailed records to accurately track progress and client information.
• Reviewed completed reports for proper formatting, grammar, and sentence structure.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.

Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.

• Incorporated creative activities into lessons to engage students and spark interest in music.
• Mentored students of different ages and backgrounds in music theory, composition and performance.
• Assessed student performance and provided constructive feedback to guide progress.
• Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
• Tailored instruction to meet individual student needs and cultivated inclusive learning environment.
• Advised parents of student progress by communicating student's achievements and developing methods for improvement.
• Scheduled shows and performances in accordance with school calendar.
• Prepare students for AMEB and Rockschool exams

• Collaborate with project delivery team to understand projects and client requirements
• Work with delivery team to schedule assessments, resource preparation, and organizing appointments
• Lead and support candidates required for the campaign
• Coordination and management of projects using platforms such as Microsoft Suite, Avature, Power BI, Share Point etc
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Maintained database and spreadsheets with accurate inventory and status.
• Created job files for each project and maintained current data in each file.
• Kept corporate and client information confidential, adhering to data safety measures.
• Established rapport and engaged with stakeholders to build lasting professional relationships.
• Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
• Photocopied, distributed and emailed documents to project managers.

• Register students and enter data for exams
• Invigilate exams and following client references
• Run exams using Pearson VUE software (CPA, CISCO, PTE, Digital marketing, GMAT etc.)
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to candidates, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of candidate calls with minimal wait times.
• Updated account information to maintain customer records.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.