Joanna Wheatley
Peakhurst,NSW
Summary
Hardworking Reservations Agent,successfully handling tasks in fast-paced departments. A pleasant individual with experience promoting hotel amenities to guests and prioritizing tasks. A focused employee known for being an active contributor to great organizations.
Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems.
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Bunnings Warehouse
Caringbah, Sydney, New South Wales
03.2015 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Reservations Agent
Henley Property Sales
02.2022 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
Education
Certificate IV Licensed Estate Agent - Real Estate
Henley Property Sales
Henley Property Sales02.2024
Skills
- Providing Feedback
- Management of Personnel Resources
- Service Requests
- Telephone Reception
- Developing Rapport with Guests
- Special Requests
- Customer Engagement
- Guest Registration
- Phone Inquiries
- Reservation Software
Additional Information
References :
Michael Henley (Principal) - Henley Property Sales - 0403 165 563
Sarah Hamer (Business Manager) - Henley Property Sales - 0419 982 946
Scott Bowie (Senior Property Manager - Henley Property Sales - 0493 413 191
Timeline
Reservations Agent
Henley Property Sales
02.2022 - Current
Retail Assistant
Bunnings Warehouse
03.2015 - 12.2021
Certificate IV Licensed Estate Agent - Real Estate
Henley Property Sales
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