Joanne Bond
Warriewood,NSW
Summary
Dedicated and organised bookkeeper with over 10 years of experience managing accounts, payroll, and client relations. Proficient in Xero, with a strong background in accounts receivable/payable, inventory management, and financial reporting in both the trades and hospitality industries. Proven ability to handle insurance, legal obligations, marketing, and staff management. Eager to leverage extensive administrative and financial expertise to contribute to the success of a dynamic organisation.
Overview
25
25
years of professional experience
Work History
Book keeper and Administration
We Fix Leaks Epoxy Grouting and Silicone Sealing and Waterproofing
08.2024 - Current
- Managed operations within the Xero accounting system, encompassing payroll, accounts receivable and payable, quoting, invoicing, and inventory ordering.
- Handled job bookings, client liaison, and prepared financial reports for BAS agent and accountant.
- Ensured compliance with all insurance and legal obligations, while also overseeing marketing, advertising, and customer complaint resolution.
- Monitored expenses, budgets, and cash flow, alongside data entry and sales analysis.
Book keeper and Administration
Jah Bar Manly and Jah Bar Dee Why
01.2013 - 12.2025
- Administered Xero accounting system, including payroll, superannuation, accounts receivable, and payable.
- Managed ordering, inventory, customer bookings, and supplier communications.
- Generated financial reports for BAS agent and accountant, and maintained compliance with insurance and liquor licensing.
- Executed marketing and advertising initiatives, resolved customer complaints, and supervised staff rosters for up to 20 individuals.
- Oversaw restaurant management, monitored expenses, budgets, and cash flow, and performed extensive data entry.
Teachers Assistant
Doha International School
01.2009 - 10.2009
- Supported teachers in managing classrooms for students from kindergarten to primary levels.
- Facilitated instruction in core subjects including reading, writing, English, mathematics, and art.
Travel Agent
Jetset
02.2002 - 02.2007
- Arranging and booking flights, hotels, tours and cruises. Handling visas and insurance. Problem solving. Customer complaints. Customer service.
Stewardess
Slipstream Super Yacht
01.2002 - 11.2004
- Provided exceptional service to guests, ensuring comfort and satisfaction during their stay.
- Trained new staff on hospitality standards and operational procedures to maintain service quality.
- Implemented safety protocols to enhance guest experiences and ensure compliance with regulations. *Provided comprehensive laundry and housekeeping services, including silver service and meticulous cleaning
*Delivered exceptional customer service, attending to the needs of high-end clients - Managed inventory of supplies, efficiently coordinating restocking and organization.
- Implemented safety protocols to enhance guest experiences and ensure compliance with regulations.
- Collaborated with team members to streamline operations and improve overall service delivery.
- Resolved guest inquiries and concerns promptly, enhancing customer satisfaction rates.
- Developed and maintained positive relationships with guests, fostering repeat business opportunities.
- Oversaw daily operations, ensuring adherence to high standards of cleanliness and service excellence.
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Assisted travelers with special needs, providing compassionate care while ensuring their safety throughout the journey.
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
- Conducted regular cabin checks during charters, monitoring passenger wellbeing and offering assistance as needed.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Used excellent customer service skills in addressing passengers' needs.
Education
High School Certificate -
Mackellar Girls High School
Sydney, Australia01-1990
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Book keeper and Administration
We Fix Leaks Epoxy Grouting and Silicone Sealing and Waterproofing
08.2024 - Current
Book keeper and Administration
Jah Bar Manly and Jah Bar Dee Why
01.2013 - 12.2025
Teachers Assistant
Doha International School
01.2009 - 10.2009
Travel Agent
Jetset
02.2002 - 02.2007
Stewardess
Slipstream Super Yacht
01.2002 - 11.2004
High School Certificate -
Mackellar Girls High School