Joanne Coles
Yarraville,VIC
Summary
Dynamic Food and Beverage Supervisor, Duty Manger with a proven track record at high Profile sporting clubs to restaurants and bistros including cafes, excelling in cost control and staff leadership. Enhanced guest satisfaction through effective complaint resolution and optimized inventory management, significantly reducing waste. Committed to fostering team cohesion and delivering exceptional dining experiences.
Specialising in function wedding sporting advents to conferences.
Overview
35
35
years of professional experience
Work History
Food and Beverage Supervisor
Royal South Yarra Lawn Tennis Club
10.2024 - 11.2025
- Supervised daily operations of food and beverage service areas to ensure high standards of quality and efficiency.
- Trained new staff on service protocols and product knowledge, fostering team cohesion and performance.
- Managed inventory levels, ensuring timely replenishment of stock while minimizing waste.
- Collaborated with kitchen staff to streamline communication and enhance menu offerings based on customer feedback.
- Resolved customer complaints efficiently, enhancing guest satisfaction through attentive service recovery strategies.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Food and Beverage Supervisor
Kooyong Lawn Tennis Club
04.2022 - 07.2024
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised daily food and beverage operations, ensuring adherence to quality standards.
- Trained and mentored staff on service excellence and operational procedures.
Cafe Supervisor
Ck Coffee Whole Foods
05.2021 - 11.2021
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored staff on coffee preparation techniques and customer service excellence.
- Implemented inventory management processes to minimize waste and optimize stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Bistro Supervisor
Leopold Sportsmans Club
03.2019 - 07.2021
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Developed and implemented processes that enhanced workflow efficiency across the bistro team.
- Coordinated inventory management, ensuring optimal stock levels for seamless service continuity.
- Resolved customer inquiries and complaints, fostering a positive dining experience through effective communication.
- Delivered exceptional guest experiences and taught team how to handle different situations.
Food and Beverage Supervisor
Australia Zoo
06.2018 - 12.2018
- Implemented health and safety guidelines, maintaining compliance with local regulations and club policies.
- Developed weekly schedules for staff, optimizing labor costs while meeting service demands during peak times.
- Conducted regular performance evaluations of team members to identify training needs and promote professional growth.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
Bistro Supervisor
Buckleys Entertainment Centre
05.2010 - 06.2018
- Conducted regular performance evaluations, providing feedback to improve team productivity and engagement.
- Collaborated with kitchen staff to streamline menu offerings based on seasonal availability and customer preferences.
- Monitored compliance with health and safety regulations, maintaining a clean and safe environment for patrons and staff.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Maintained a clean and safe environment by enforcing strict adherence to health code regulations.
- Assisted in monitoring inventory and controlling use of restaurant equipment.
- Managed staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Coordinated with kitchen staff to ensure timely food preparation while maintaining consistent quality.
- Supervised, supported, scheduled and assigned daily work to bistro team members.
- Resolved customer inquiries and complaints, fostering a positive dining experience through effective communication.
Bartender
Dunk Island
08.1990 - 08.1991
- Prepared and served a variety of beverages, ensuring high standards of quality and presentation.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Managed inventory levels, including ordering and restocking supplies as needed.
- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Skills
- Catering coordination
- Wine pairing
- Fine-dining expertise
- Cost control
- Banquet operations
- Allergen awareness
- Food presentation
- Scheduling staff
- Beverage making
- Ordering supplies
- Bar management
- Table service
- Staff supervision
- Staff leadership
Timeline
Food and Beverage Supervisor
Royal South Yarra Lawn Tennis Club
10.2024 - 11.2025
Food and Beverage Supervisor
Kooyong Lawn Tennis Club
04.2022 - 07.2024
Cafe Supervisor
Ck Coffee Whole Foods
05.2021 - 11.2021
Bistro Supervisor
Leopold Sportsmans Club
03.2019 - 07.2021
Food and Beverage Supervisor
Australia Zoo
06.2018 - 12.2018
Bistro Supervisor
Buckleys Entertainment Centre
05.2010 - 06.2018
Bartender
Dunk Island
08.1990 - 08.1991