JOANNE COLLETT
UPPER YARRAMAN ,QLD
Summary
Highly motivated customer service representative committed to providing the highest quality experiences to clients, and with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. I work well in a team environment, meeting targets, and achieving great outcomes for both customers and colleagues.
Overview
13
13
years of professional experience
Work History
Receptionist
SB Care
Kingaroy, Qld
05.2024 - 02.2025
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided outstanding customer experience delivery and monitoring.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintaining the personal well-being of myself and my team members in the workplace.
Customer Relationship Officer
Bendigo Bank
Yarraman , Qld
09.2011 - 01.2024
- Developed and implemented customer service policies and procedures to ensure high quality customer experience.
- Extensive use of phones and computer systems.
- Maintaining customer confidentiality.
- Processing of credit and debit card transactions.
- Maintaining a clean and organized workplace.
- Participated in workshops and training to enhance customer service skills and knowledge.
- Ensuring the personal well-being of myself and team members in the workplace.
Education
Some College (No Degree) - Teachers Aide
Foundation Education
Qld Skills
- Positive and professional
- Multitasking and prioritization
- Team collaboration
- Active listening
- Communication skills
- Customer and client relations
References
- Sharon Davidson - 0403 184 099
- Dan Mead - 0417 700 189
Timeline
Receptionist
SB Care
05.2024 - 02.2025
Customer Relationship Officer
Bendigo Bank
09.2011 - 01.2024
Some College (No Degree) - Teachers Aide
Foundation Education
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