Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Joanne Coombs

Joanne Coombs

Melbourne/Frankston,VIC

Summary

Dynamic and compassionate Disability Support Worker with a proven track record at The Perpetual People Co, enhancing client independence and confidence through personalized support and therapeutic interventions. Skilled in life skills training and community integration, I excel in fostering personal growth and achieving significant improvements in client well-being.

Overview

11
11
years of professional experience

Work History

Disability Support Worker

The Perpetual People Co
08.2022 - Current
  • Assisting clients to venture out into the community and motivating individuals to reach their goals - capacity building/gaining independence and confidence
  • Driving clients safely to social activities and appointments.
  • Developing strong interpersonal relationships with clients, earning their trust and respect through consistent empathy, understanding and active listening skills.
  • Supporting clients in maintaining a cleaning space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhancing quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintaining safety with tidy, clean, and hazard-free home environments.
  • Keeping detailed daily logs with care actions, patient behaviors, and incidents.
  • Providing emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicating regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisting clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

Sales Assistant

Toyworld
10.2018 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with marketing team to create engaging social media content, driving online engagement.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Wrapped, boxed and weighed products ready for delivery
  • Performed cash, card and layby transactions to complete customer purchases.

Support Worker

Nextt Health
03.2014 - 10.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.

Education

Double Diploma - Business And Management

Careers Australia
Melbourne, VIC
11-2013

Skills

  • Personal Growth Support
  • Therapeutic Interventions
  • Life Skills Training
  • Goal setting and planning
  • Community Integration
  • Positive Reinforcement
  • Visiting patient homes
  • Family liason
  • Progress Documentation
  • Lifestyle Support
  • Care Documentation
  • First-aid and CPR

Interests


  • Adventure Travel
  • Passionate about balancing physical health with mental and emotional wellness
  • Holistic Health - Natural remedies/ plant based
  • Animal Welfare Advocacy
  • Mindfulness Practices
  • Regularly practice mindfulness and meditation for overall wellness
  • Road Trips
  • Personal Development and Self-Improvement
  • Music/ Fashion

Timeline

Disability Support Worker

The Perpetual People Co
08.2022 - Current

Sales Assistant

Toyworld
10.2018 - Current

Support Worker

Nextt Health
03.2014 - 10.2018

Double Diploma - Business And Management

Careers Australia

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Joanne Coombs