Joanne Hicks

Achievements and Focus Areas -

• Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
• Assisted in training new staff on company policies and customer interaction best practices.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Coordinated with team members across other departments to deliver efficient service and a positive customer experience.
• Demonstrated high attention to detail, organization, and time management, often completing multiple tasks without compromising the outcome.
• Strong understanding of company policy, safety and security procedures, and leading this behavior daily.

Description of Current Role(s) and Responsibilities.

• Meet and greet customers in the lounge and check-in areas.
• Monitoring lounge access entry, adhering to company policy.
• Monitor the lounge presentation standards, and cleanliness.
• Operate the check-in counter, including tagging bags and awareness of dangerous goods.
• Produce and complete billing reports for client airlines.
• Assistance with flight disruptions, and changes to the itinerary if required.
• Operate and drive aero bridges for arrivals and departures, ensuring the safety of our crew and customers.
• Boarding gate duties, and directing customers to and from the aircraft.
• Provide wheelchair assistance if required.

Other qualifications:

First Aid Certificate

RSA Certificate

• Checkout
• Cash handling
• Service Desk
• Supermarket
• Shift work on weekends

• Handling telephone enquiries
• Dealing with suppliers, customers, drivers and other staff
• Processing purchase orders
• Data entry
• Typing correspondence
• All other administrative duties
• Brooks Distribution Solutions is a wholesale grocery distribution supplier to hundreds of retail outlets in NSW.
• Reason for leaving: The business was sold in December 2007