Camille Grassi
25 Finucane Crescent Matraville 2036 NSW,Nsw
Summary
Experienced customer service professional with over a decade in the aviation industry, currently contributing to the Qantas Group as a Qantas Club Agent. Proven ability to deliver exceptional service, manage high-pressure situations, and support premium clientele, including OneWorld and Qantas Frequent Flyer members. Demonstrated strengths in problem-solving, team training, and ensuring seamless passenger experiences across both domestic and international operations. A versatile background that includes experience in media, modeling, and graphic design, highlighting creativity, presentation, and strong interpersonal skills. Passionate about upholding Qantas' standards of excellence and committed to continuous growth within the organisation.
Overview
34
34
years of professional experience
Work History
Qantas Lounge Customer Service Agent
Qantas Airways
12.2023 - Current
• Deliver exceptional customer service to OneWorld and Qantas Frequent Flyer members.
• Oversee first-class check-in processes, ensuring customer preferences and additional needs are met.
• Resolve passenger queries and concerns promptly and professionally.
•
Customer Service Agent – QantasLink
Qantas Group – May 2013 to 2023
• Assisted customers with bookings, flight changes, cancellations, and general inquiries.
• Provided care and supervision for unaccompanied minors, including overnight stays.
• Managed passenger connections and facilitated smooth boarding processes.
• Trained new employees on standard operating procedures and customer service protocols.
• Investigated and resolved complaints while maintaining strict compliance with safety and security standards.
Customer Service Agent
QantasLink
05.2013 - 12.2023
• Assisted customers with bookings, flight changes, cancellations, and general inquiries.
• Provided care and supervision for unaccompanied minors, including overnight stays.
• Managed passenger connections and facilitated smooth boarding processes.
• Trained new employees on standard operating procedures and customer service protocols.
• Investigated and resolved complaints while maintaining strict compliance with safety and security standards.
International Model
Chadwick’s Modelling Agency
02.1991 - 04.2020
• Represented by Cameron’s Model and Acting Management & Chadwick’s Model Management.
• Featured in editorial shoots for fashion publications.
• Appeared in TV commercials for major brands including Qantas, HCF, Target, ALDI, and Freeview.
Education
East Sydney Business College
Skills
Consistently demonstrated, and received acknowledgement for an unwavering
commitment to exceptional
Customer Service
- Positive feedback from passengers - always going above and beyond
- Demonstrated outstanding problem solving and active listening skill, resulting in the ability to defuse difficult customer situation with tact and ease
- Demonstrated ability to work in high-pressured environment
Languages
Italian
Full Professional
References
Available upon request
Timeline
Qantas Lounge Customer Service Agent
Qantas Airways
12.2023 - Current
Customer Service Agent
QantasLink
05.2013 - 12.2023
International Model
Chadwick’s Modelling Agency
02.1991 - 04.2020
East Sydney Business College
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