Joanne Kan
Summary
A productive and detailed-oriented professional with over 3 years of experience in managing business process improvement projects. Excellent analytical and problem solving skills, with the ability to grasp the business issues and tackle them with a solution-oriented and practical approach to provide the desired outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coordinator - Innovation and Improvement
Australian Indigenous Education Foundation
Surry Hills, NSW
08.2021 - Current
- Gather requirements, analyse issues and identify opportunities for process improvement.
- Facilitate workshops, meetings and collaborate with stakeholders to understand their needs, provide technical solutions and translate them into actionable project plans.
- Lead cross-functional teams to implement strategic projects, ensure that all projects are delivered within scope, on time, on budget and to the desired quality standards.
- Serve as a bridge between the Executive Committee, internal teams and our Microsoft Dynamics Partner to ensure effective communication and alignment throughout the project lifecycle.
- Document test cases and participate in User Acceptance Testing to ensure all changes to CRM or other systems are appropriately tested and quality assured.
- Create training materials, Intranet-based end-user guidelines and FAQs for the purpose of ongoing BAU systems support.
- Use CRM, Excel and Power BI to build custom reports and dashboards, support reporting processes and maintain accurate reporting mechanisms.
- Provide CRM onboarding trainings for new starters.
- Troubleshoot CRM/online portals issues, ensure minimal disruption to business operations and maintain high user satisfaction.
Dynamics 365 Consultant
365 Solutions Group
Brisbane, QLD
02.2021 - 05.2021
- Took ownership for the implementation, configuration, and delivery of Dynamics 365 Business Central.
- Developed technical personnel to keep knowledge of core technology in-house to support both internal and external customers.
- Worked with the project team to identify and mitigate issues.
- Liaised with Microsoft Support for technical support.
Junior Systems Analyst
Switch Connect
Brisbane, QLD
11.2019 - 10.2020
- Collaborated with the Operations Director to analyse business needs and specified functional requirements of a new system, developed project plan and prepared documentation.
- Worked as a part of the project team to build a custom CRM.
- Assisted in IT Support Team, ensured all support requests were logged in the ticketing system and resolved in a timely manner.
- Created new accounts in the billing system, also generated and track monthly billing.
- Created dashboards in Power BI to display data required by senior management team.
Education
Master of Information Technology - Enterprise Systems
QUT
Brisbane, QLD12.2018
Bachelor of Business - Marketing
QUT
Brisbane, QLD12.2016
Skills
- Expert knowledge of Microsoft Dynamics 365 CRM, Real-Time Marketing, Power BI and Power Platform Automation
- Agile Project Management
- Business Process Mapping
- Cross-Functional Collaboration
- Data Analysis
- Strong analytic and problem-solving skills
- Good written and verbal communication skills
Certification
Project Management Course: Core Skills, Centre for Continuing Education - The University of Sydney - May 2024
Timeline
Coordinator - Innovation and Improvement
Australian Indigenous Education Foundation
08.2021 - Current
Dynamics 365 Consultant
365 Solutions Group
02.2021 - 05.2021
Junior Systems Analyst
Switch Connect
11.2019 - 10.2020
Master of Information Technology - Enterprise Systems
QUT
Bachelor of Business - Marketing
QUT