Joanne Liston
Roma
Summary
Dynamic store manager with expertise in inventory management and team leadership at The Reject Shop. Spearheaded initiatives that boosted customer satisfaction by 20%. Adept at recruiting and mentoring staff, ensuring compliance with retail standards, and driving operational excellence. Proven track record in problem-solving and effective communication, enhancing store performance and employee engagement.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
1987
1987
years of post-secondary education
Work History
Store Manager
The Reject Shop
Roma
12.2013 - Current
- Managed daily store operations and staff scheduling to ensure efficiency.
- Oversaw inventory management, including stock ordering and merchandise displays.
- Trained and led team members in customer service best practices and product knowledge.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted regular staff performance evaluations to identify training needs and improvements.
- Ensured compliance with health and safety standards throughout the store environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Mt Druit
SydneySkills
- Inventory management
- Visual merchandising
- Customer service
- Staff training
- Store operations
- Team leadership
- Performance evaluation
- Problem solving
- Time management
- Effective communication
- Opening and closing procedures
- Training and mentoring
- POS systems
- Outstanding communication skills
- Recruiting and hiring
- Retail merchandise quality standards
- Bank deposit procedures
- Leading staff meetings
- Project management
- Accurate cash handling
- Employee supervision and motivation
- Loss prevention procedures
- Employee scheduling
- Team leadership and coaching
- Performance reviews
- Delegating work
- Work Planning and Prioritization
- Verbal and written communication
- Recruitment and hiring
- Goals and performance
- Team motivation
- Relationship building and management
- Hourly shift management
- Policies and procedures
Affiliations
- For the past seven years I’ve had extensive experience with Caring for my disabled son. This includes wound management, skin integrity, personal care, catheter care, use of hoist and mobility equipment, etc.
Timeline
Store Manager
The Reject Shop
12.2013 - Current
Mt Druit