Joanne Morrison

Willoughby City Council is a local government organisation located on the Lower North Shore of Sydney, with a population of approximately 80,000.

• Led strategic delivery of children and youth services city-wide, ensuring alignment with operational targets, compliance standards, and funding agreements.
• Led strategic planning and stakeholder engagement with internal and external partners to co-design service solutions, mirroring enterprise account collaboration.
• Transitioned payment systems to a cloud-based direct debit model—demonstrating a practical application of SaaS knowledge.
• Ensured regulatory alignment and performance against KPIs, supporting continuous improvement and change processes.

The City of Canterbury Bankstown Council is a local government organisation (amalgamated in May 2016) in the South West of Sydney, with a population of approximately 367,000.

• Led youth engagement strategy and oversaw program delivery in partnership with public health, education, and sports organisations.
• Scoped and secured external contracts and funding, including a $10,000 grant to support youth at risk, highlighting capability in deal closure and service scoping.
• Supervised a team of full-time and casual staff, driving team culture, service excellence, and efficient project execution.

• Designed and delivered workshops and safety initiatives with external partners including NSW Police and Mission Australia.
• Developed and executed Youth Action Plans aligned with strategic goals and operational needs.
• Managed youth consultations and delivered large-scale community events.