Shubham S Dubey
Summary
Results-driven Sales and Marketing Manager with 5+ years of experience across financial services, product management, and retail in Australia and India. Skilled in business development, client acquisition, share valuations, and marketing campaigns, with a proven record of driving revenue growth and strengthening customer relationships. Adept at leading teams of up to 30, delivering training programs, and consistently exceeding sales targets. Completed a Master of Business at Griffith University (20% scholarship), combining advanced business knowledge with practical expertise in customer engagement, financial product marketing, and stakeholder management. Recognised for blending strategic vision with hands-on execution to deliver sustainable business growth and long-term client value.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant (Team Member)
BWS, Endeavour Group Limited
10.2023 - Current
- Deliver exceptional customer service by assisting with purchases, handling returns, and addressing queries.
- Drive sales by cross-selling products, promoting loyalty memberships, and identifying better value options.
- Ensure compliance with RSA regulations and workplace safety standards.
- Collaborate with team members to maintain store presentation, support cash handling, and share product knowledge.
Assistant Manager
Rurash Financials Pvt Ltd
01.2022 - 05.2023
- Managed client relationships for buying and selling of primary shares over the counter.
- Conducted valuation of physical shares to provide accurate market insights.
- Executed client awareness programs to enhance understanding of primary market investments.
- Streamlined operations between customers and back-office teams for efficient dematerialisation of shares.
- Acted as liaison with share registrars to ensure timely, error-free transactions.
Product Assistant Manager
Trishul Enterprises
06.2021 - 05.2022
- Built strong customer relationships by gathering feedback and resolving product concerns.
- Drove marketing campaigns to increase product awareness and meet sales targets.
- Led and coached a team of five in executing sales and marketing initiatives.
- Supported product collaborations and onboarding of new products into the portfolio.
- Oversaw administrative operations to enhance communication and customer satisfaction.
Assistant Manager
Motilal Oswal Financial Services
04.2021 - 06.2021
- Supervised a team of 14, monitoring performance and guiding sales growth.
- Coordinated with lead generation teams to boost client acquisition.
- Designed and delivered training programs to upskill staff and improve sales processes.
Business Development Associate
India Infoline Ltd (IIFL)
03.2020 - 02.2021
- Led financial awareness programs for graduates and new investors entering the stock market.
- Managed 20–30 interns, ensuring achievement of operational and sales objectives.
- Oversaw account activation processes for trading and investments.
- Recruited and onboarded interns, while marketing to onboard sub-brokers for business expansion.
Education
Master of Business -
Griffith University
01.2025
Bachelor of Management Studies - undefined
Mumbai University
01.2019
Skills
- Customer-Centric Service Delivery
- Sales Growth & Revenue Maximisation
- Retail & POS Operations
- Regulatory Compliance & Safety
- Team Leadership & Training
- Financial Product Marketing & Share Valuations
- Business Development & Client Acquisition
- Process Improvement & Operational Efficiency
- Strategic Stakeholder Engagement
- Problem-Solving & Decision-Making
- Relationship building
- Teamwork and collaboration
- Understanding customer needs
Timeline
Customer Service Assistant (Team Member)
BWS, Endeavour Group Limited
10.2023 - Current
Assistant Manager
Rurash Financials Pvt Ltd
01.2022 - 05.2023
Product Assistant Manager
Trishul Enterprises
06.2021 - 05.2022
Assistant Manager
Motilal Oswal Financial Services
04.2021 - 06.2021
Business Development Associate
India Infoline Ltd (IIFL)
03.2020 - 02.2021
Bachelor of Management Studies - undefined
Mumbai University
Master of Business -
Griffith University
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