Joanne Nguyen

• Excellent understanding of the global financial crime landscape – typologies, crime types and emerging trends, and AML/CFT regulatory frameworks.
• Strong understanding of Customer Due Diligence processes, procedures and controls
• Excellent communication skills with the ability to communicate with influence and navigate complex conversations
• Excellent problem-solving skills with high level of attention to details
• Implemented customer due diligence (CDD) procedures to verify the identity of customers
• Conducted due diligence and investigated potential issues to ensure compliance
• Knowledge of Sanctions in line with Global Sanctions policy and applicable Sanctions Regulations

Duties at ANZ include:

• Supporting customers through meaningful conversations to better support their financial well-being
• Educating and empowering customers to use digital banking
• Assisting customers by providing solutions to their problems
• Greeting and providing excellent customer service
• Onboarding and verifying both individuals and non-individuals