Joanne Smith
Lowood,QLD
Summary
Compassionate support worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in aged. Collaborative team player with strong clinical and interpersonal skills. Available 0400003676 on week, weekends and evenings.
My married name is Robinson but working environment I've kept my maiden name of Smith.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Support Worker
Centacare
01.2022 - Current
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognised and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep client's bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Personal care, transport, up-dating care plans, on-boarding, In-Touch program, meal prep, data entry, social support, general office work, phone calls, interviewing, case notes, grocery shopping, care plans, incident reports, setting appointments, managing finances, one on one support, group support, regular training modules completed, advocating, medication trained.
Deli Team Member
Woolworth's
11.2019 - 03.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Kept kitchen, counter and dining areas cleaned and sanitised.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimise freshness.
- POS, meat department, stock rotation, slicing and shaving meats, deli presentation, stock levels, counts, stocking shelves, cleaning, ordering, phone orders, customer complaints, stock fill, out of dates, mark downs, communication skills, customer service, training modules completed, retail.
Customer Service Representative
Carl's Jr
09.2018 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained stock to meet expected customer demand.
- Food prep, drive through order taking, making thick shakes, stock fill, cleaning, night closes, customer complaints, running front of house, customer service, communication skills, problem-solving skills.
Education
Certificate IV Mental Health
Tafe Queensland
South Bank, QLD03.2024
Certificate 3 Individual Support Aged, Home & Comm
Austcare Training
Coomera, QLD03.2022
Skills
- Integrity
- Interpersonal skills
- Empathy
- Effective communication
- Active listening
- Awareness of non-verbal cues
- Teaching
- Time management
- Learning
- Leadership
- Teamwork
- Open-mindedness
- Problem-solving
- Dependability
- Creativity
- Adaptability
- Activity Planning
- Patient Care
- Meal Preparation
- Emotional Support
- Mobility Assistance
- Incident Reporting
- Progress Documentation
- Care Plan Adherence
- Documentation
- Basic Housekeeping
- Patient Companionship
- First Aid and Safety
- Problem-Solving
- PPE Usage
- Case Management
- Flexible Schedule and Availability
- Dependable and Responsible
- Client Transportation
- Multitasking and Organisation
- Elderly Care
- Compassionate Communication
- Client Documentation
- Time Management
- Dementia Care
- Daily Living Assistance
- Records Management
- Records Maintenance
- Flexible Schedule
- COVID-19 Safety Policies
- Respectful and Compassionate
- Compassionate Care
- Personal Hygiene Assistance
- Care Plan Assessment
- Medication and Appointment Reminders
- Care Plan Management
- Strong Ethics
- Complex Problem-Solving
- Relationship Building
Certification
- Certificate IV Mental Health
- Certificate III Individual Support Aging, Home and Community
- Current Police Certificate
- NDIS Worker Screening Card
- Working with children card (Paid)
- CPI Blue Card Units 1-8 & 10
- CPR (HLTAID009)
- Provide first aid (HLTAI001)
- Provide basic emergency life support (HLTAID010)
- Understanding dementia course 2023
- RSA
- RSG
References
Allison Devine
Training
Suicide Prevention for Seniors Workshop, enrolled 03/08/24
Interested in completing Certificate IV Leadership and Management
Restoring furniture
Taking items back to bare wood, repairing wood, handles etc. Staining or painting adding castors for easier movement of item.
Family
I love spending time with family having BBQ's.
Gardening
I enjoy spending spare time doing yard work, mowing, gardening, planting hanging pots. Making my yard look beautiful.
Timeline
Care Support Worker
Centacare
01.2022 - Current
Deli Team Member
Woolworth's
11.2019 - 03.2023
Customer Service Representative
Carl's Jr
09.2018 - 04.2020
Certificate IV Mental Health
Tafe Queensland
Certificate 3 Individual Support Aged, Home & Comm
Austcare Training