Joanne Zervas
Harrington Park,NSW
Summary
As a Sales Professional the last 7 years, I bring a proven track record of consistently surpassing sales targets and fostering enduring client relationships. Adapting seamlessly to dynamic market conditions, I showcase resilience and flexibility in achieving sales objectives. I am a collaborative team player and I work seamlessly across functions to ensure a cohesive approach to customer satisfaction. Keenly attuned to industry trends, I continually enhance my product knowledge to provide clients with informed and valuable insights. I contribute actively to the overall success of the sales team. My commitment to excellence is further evident in my diligent record-keeping and active involvement in sales planning and forecasting activities, highlighting my dedication to ensuring success in the sales domain.
Overview
8
8
years of professional experience
Work History
Senior Business Account Manager
Telstra Business Technology Centre
03.2021 - Current
- Client Relationship Management - Boosted client satisfaction by maintaining strong relationships and addressing their needs proactively.
- Account Development - Achieved revenue growth by identifying new business opportunities and expanding the client base.
- Collaboration with Internal Teams - Work closely with internal departments such as operations and technical support to delivery integrated solutions.
- Problem Resolution - Address and resolve any issues or challenges that clients may face, ensuring a positive overall experience.
- Training and Education - Educating clients on new products, features and updates to ensure they maximise the benefits of Telstra's offerings.
- Reporting and Documentation - Maintain accurate records of client interactions, sales activities and other relevant information.
- Customer Advocacy - Act as a customer advocate within Telstra, representing clients needs and contributing to the improvement of products and services.
Retail Sales Assistant
Bed Bath N Table
09.2016 - 03.2021
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Greeted customers and helped with product questions, selections, and purchases.
Crew Member
McDonald's
02.2016 - 09.2016
Christmas Casual Retail Assistant
Pandora
09.2015 - 02.2016
Education
Bachelor of Business - Management
Western Sydney University
Campbelltown, NSW09.2020
HSC - Completed Year 12
Good Samaritan Catholic College
09.2015
Skills
- Team Collaboration
- Communication Skills
- Relationship Building
- Customer Focus
- Problem Solving
- Analytical thinking
- Time Management
- Technology Proficiency
- Leadership Skills
- Knowledge of Industry
- Sakes Acumen
- Conflict Resolution
Accomplishments
- Completed Year 12 and HSC (Higher School Certificate).
- Participated in engaged learning activities with local businesses, in conjunction with the Sydney Business Chamber, in the course of study into Business Management practice.
REFERENCES
Upon Request
Timeline
Senior Business Account Manager
Telstra Business Technology Centre
03.2021 - Current
Retail Sales Assistant
Bed Bath N Table
09.2016 - 03.2021
Crew Member
McDonald's
02.2016 - 09.2016
Christmas Casual Retail Assistant
Pandora
09.2015 - 02.2016
Bachelor of Business - Management
Western Sydney University
HSC - Completed Year 12
Good Samaritan Catholic College
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