Joanne Jian Song
Wantirna South,Vic
Summary
Energetic Casino Dealer offering number-year background operating and supervising table games. Comfortable working in fast-paced, noisy environment work in high pressure situations and making various decisions and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job title position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Table Games Higher Duties Dealer
Crown Melbourne
12.2022 - Current
- Communicate AML /RG/ RSA related issues with managers
- Coach, develop, support dealers and attend to patron's needs
- On the spot decision making and manage tables and areas
- Welfare check and Conflict resolution
- Informing staff of policy and procedural changes
- Achieve daily operational goals
- Work as a team player, cooperative and encourage collaboration
Table Games Higher Duties Dealer Coach
Crown Melbourne
02.2022 - Current
- Provide intensive coaching to new Dealers
- Provide immediate feedback on customer service delivery and skills to new Dealers
- Provide immediate feedback on technical skills directly to new Dealers
- Provide feedback to the Trainer and Mentors on each new Dealer
- Make decisions on gaming tables up to the level / capability of Higher Duties Dealer
Table Game Dealer
Crown Melbourne
03.2012 - Current
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Trained new dealers in rules and operation of different games.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Maintained rules for games and identified instances of cheating, notifying security team.
Retail Customer Service Officer
Australian Post
07.2020 - 06.2022
- Performing customer sales and service transactions
- Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
- Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
- Conducting and processing a number of identity services transactions, including Land-Title and Australian Passport Interview – establishing an applicant's identity with a highest levels of accuracy and compliance
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Accepting mail items for lodgement, and accurately assessing any applicable charges
- Building rewarding relationships with customers by understanding their needs
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Consultant
Alisha Wedding Dress Shop
07.2010 - 03.2013
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in
- Followed up with existing customers to provide additional support and address concerns.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Advanced Diploma - International Business
Victoria University
Melbourne, VIC11.2006
Skills
- People Skills
- Creative Solutions
- Client Support
- Table Games Procedures Knowledge
- Communications Management
- Money Transfers
- Customer Satisfaction
Accomplishments
- Top 20 Croupier Champions of 2023
- ' Value in Action ' Awards 2022
- ' Service Leader ' Awards 2018
Timeline
Table Games Higher Duties Dealer
Crown Melbourne
12.2022 - Current
Table Games Higher Duties Dealer Coach
Crown Melbourne
02.2022 - Current
Retail Customer Service Officer
Australian Post
07.2020 - 06.2022
Table Game Dealer
Crown Melbourne
03.2012 - Current
Sales Consultant
Alisha Wedding Dress Shop
07.2010 - 03.2013
Advanced Diploma - International Business
Victoria University
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