Jocelyn Salayog
Leopold,Australia
Summary
Motivated and adaptable professional with a Bachelor’s degree in Marketing Management and diverse experience across healthcare, education, hospitality, sales, and customer service. Currently studying Disability Support, with a strong passion for inclusive care and community services. Known for excellent interpersonal skills, a client-focused mindset, and the ability to thrive in fast-paced environments. Demonstrated ability to communicate effectively, work collaboratively, and provide outstanding service. Eager to contribute to a dynamic organisation while continuing to grow professionally in the disability and care sector.
Overview
5
5
years of professional experience
Work History
Patient Services Assistant
Barwon Health
North Geelong, Australia
11.2023 - Current
- Assist in maintaining a clean and safe unit environment for patients, visitors and staff.
- Take direction from the PSA Supervisor with priorities set by the Nurse Unit Manager or nurse in charge.
- Interact with patients and public, ensuring confidentiality, empathy, and courtesy.
- Work in all areas of the ICU on a rotational roster covering public holidays.
Educator
The Hive Early Learning Centre
Newcomb, Australia
08.2023 - 10.2023
- Care for infants and young children in child care settings.
- Provide developmental support and work in a team environment.
- Plan and implement educational programs, prepare food/snacks, monitor hygiene.
- Supervise kids and encourage social interactions.
Subject Matter Expert
Scala Learning Philippines
Makati, Philippines
01.2022 - 01.2023
- Evaluate business operations, identify improvement areas.
- Provide mentorship, design and deliver training programs.
Financial Sales Associate
AXA Philippines
Makati City, Philippines
01.2021 - 01.2022
- Meet with clients to assess insurance needs, recommend policies.
- Explain coverage options, maintain client relationships, process new policies.
- Built and maintained strong client relationships to increase customer retention and sales opportunities.
- Identified potential risks for clients and advised on appropriate coverage.
- Facilitated the processing and filing of new insurance policies with relevant state agencies.
Customer Service Representative
Curo Teknika Inc.
Pasig, Philippines
01.2020 - 01.2021
- Managed high volumes of inbound customer calls, ensuring prompt and effective resolution.
- Identified customer needs to provide tailored solutions and maximize satisfaction.
- Built strong relationships with clients through clear, open, and empathetic communication.
- Delivered accurate and complete information using appropriate tools and systems.
- Achieved team sales targets and call handling quotas consistently.
- Resolved customer complaints efficiently, following up to ensure complete satisfaction.
Education
Bachelor of Marketing Management -
San Mateo Municipal College
Philippines01.2020
Skills
- Motivated
- Evidence-based practice
- Rapport building
- Teamwork
- Efficiency
- Reliability
- Attention to detail
- Interpersonal communication
- Professional growth
- Time management
References
- Merry Cauchi, Registered Nurse, Seaviews Manor, 0416456793, merrycauchi@yahoo.com.au
- Alissandra Cruz Dela Paz, Occupational Therapist, 0488332421, alyssecruz@outlook.com
- Michelle Gallardo, Personal Care Assistant, Estia Health, 0429035881, alisdodoy@yahoo.com
Employment Details
- Company: Barwon Health
- Contact Person: Jo Durdy
- Contact Number: 4215-5776
- Address:45-95 Ballarat Rd, North Geelong VIC 3215
- Company: The Hive Early Learning Centre
- Contact Number: 1300 000 843
- Address:70-72 Portarlington Rd, Newcomb VIC 3219.
- Company: SCALA LEARNING
- Email Address: scala.learning@ph.com
- Address:Mezzanine Floor, Republic Glass Building, 196 Salcedo Street, corner Aguirre Street,
- Legaspi Village, Makati, 1229, Philippines
- Company: AXA PHILIPPINES
- Contact Number: (+632) 8 5815-292.
- Address:34th Floor, GT Tower International, 6813 Ayala Avenue corner H.V. dela Costa Street,Makati City
- Company: Curo Teknika Inc.
- Contact Number: +632 8575 9000
- Address:25th and 26th floor Robinsons Cyberscape Alpha Building Garnet and Roads, SapphireRd, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
Timeline
Patient Services Assistant
Barwon Health
11.2023 - Current
Educator
The Hive Early Learning Centre
08.2023 - 10.2023
Subject Matter Expert
Scala Learning Philippines
01.2022 - 01.2023
Financial Sales Associate
AXA Philippines
01.2021 - 01.2022
Customer Service Representative
Curo Teknika Inc.
01.2020 - 01.2021
Bachelor of Marketing Management -
San Mateo Municipal College