Jodie Anne Smith
WADALBA,Australia
Summary
A highly organized and client focused sales and administration manager with over 20 years of experience providing exceptional customer service. Results-driven in achieving sales targets and building strong client relationships. Skilled in upselling, and closing sales deals. Skilled in negotiation, communication, and building high-performing sales teams.
Overview
21
21
years of professional experience
Work History
Assisting in Nursing
Uniting Care
Hamlyn Terrace, NSW
06.2024 - Current
- Provided emotional support for family members during difficult times in the hospital setting.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Participated in team meetings with other healthcare professionals about individual patient plans of care.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
Sales Manager
Custom Creations
03.2022 - 03.2024
- Consistently selling and meeting sales targets
- Continually analyse the sales process to improve its success and work with upper management to establish strategies
- Marketing strategies such as designing flyers, facebook page and targeting a certain customer base to increase revenue
- Work solely and run the display village with the highest customer service and professionalism
- Quote and Complete HIA building contracts
- Use programs such as Zero, Builder Trend, Build XACT
- Strive to achieve the highest levels of customer satisfaction with all customer interactions
Memorial Customer Service Representative
Creighton's Funerals
Palmdale
06.2017 - 03.2022
- A very high level of service to grieving families and professionalism at all times
- Offered comfort to bereaved family members and friends.
- Computer skills at a high level due to job role of legal documents and correspondence
- Work in an unsupervised environment with high demands and time frames that need to be met on a daily basis
- Prepare family placement to lay loved one's ashes to rest
Assistant Store Manager
Pandora Jewellery
06.2014 - 06.2017
- Support Store Manager
- Maintaining a high level of customer service at all times
- Drive store sale targets and achieve store budgets
- Managing customer complaints and problem resolution
- Staff training and monitoring staff at all times
- Stepping into Managerial role when store manager is unavailable
Managers Assistant/Administration Officer
Canterbury Bulldogs Leagues Club
04.2004 - 03.2014
- Assist General Manager
- Customer Service
- Daily Procedures with banking and finance, accounting of takings for the entire club and poker machines
- Coordinate Functions and entertainment
- Organise staff meetings and training Staff
Accounts Officer
National Australia Bank | Parramatta
- Lending Officer
- International Officer
- Administration and Clerical function
- Accounts Management
- Accessing and recommending loan applications
Personal Assistant/Office Manager
National Australia Bank Financial Management
- 4 Financial Advisors
- Client Liaison
- Handling client's financial roll-overs and redemption requests
- Arranging meetings/appointments
Customer Service
ANZ Bank
- Department - 4 years
- Variety of Branches
- Sale and Marketing of various ANZ Bank products
- Administration and clerical functions associated with bank Operations including account information management and General office duties using banking software
Education
Certificate 111 -
HLT33115 Health Service Assistant
07.2024
Current First Aid Certificate & CPR -
05.2024
Open Foundation -
University of Newcastle
01.2015
Residential Support Workers Course -
Hunter TAFE
01.2013
Skills
- Excellent communication
- Self motivation
- Problem Solving
- Ability to follow instructions accurately
- Ability to relate to people of all ages and ethnic
- Negotiation and mediation skills
- Effective team member
- Organisational and prioritising skills
- Self-directed management
- Positive attitude
Hobbies and Interests
- Spending time with my family and friends
- Gardening
- The Outdoors
References
- Debbie Saunders, Memorial Manager, Creighton's Funeral Services, 4324 1533, 0427 621 203, debbies@palmdalegroup.com.au
- Jonathon Brain, Chief Operating Officer (COO), Canterbury Leagues Club, 0417 694 388, jonbrain@canterbury.com.au
Personal Information
Date of Birth: 12/01/72
Timeline
Assisting in Nursing
Uniting Care
06.2024 - Current
Sales Manager
Custom Creations
03.2022 - 03.2024
Memorial Customer Service Representative
Creighton's Funerals
06.2017 - 03.2022
Assistant Store Manager
Pandora Jewellery
06.2014 - 06.2017
Managers Assistant/Administration Officer
Canterbury Bulldogs Leagues Club
04.2004 - 03.2014
Accounts Officer
National Australia Bank | Parramatta
Personal Assistant/Office Manager
National Australia Bank Financial Management
Customer Service
ANZ Bank
Certificate 111 -
HLT33115 Health Service Assistant
Current First Aid Certificate & CPR -
Open Foundation -
University of Newcastle
Residential Support Workers Course -
Hunter TAFE
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