Jodie Barton
Brisbane,Australia
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hairdressing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Retail Assistant
Carolina Lifestyle
03.2023 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Representative
Aim Group Australasia
04.2005 - 11.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
Business Owner/Operator
Exclusive Hair studio
10.1989 - 04.2004
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Collected payment from customers and scheduled next appointments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Trained new apprentices to become succesful senior hairdressers.
Education
High School Diploma -
Cleveland State High School
Cleveland 12.1982
Skills
- Adaptive team player
- Store maintenance
- Retail sales customer service
- Customer relations
Timeline
Retail Assistant
Carolina Lifestyle
03.2023 - Current
Customer Service Representative
Aim Group Australasia
04.2005 - 11.2017
Business Owner/Operator
Exclusive Hair studio
10.1989 - 04.2004
High School Diploma -
Cleveland State High School
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