Jodie Dowling
Brisbane,QLD
Summary
Proven track record at Star Liquor, enhancing customer satisfaction and sales through expert relationship building and sales expertise. Skilled in cash handling and complex problem-solving, I led teams to exceed sales targets by fostering a culture of continuous improvement and collaboration. Achieved significant revenue growth by launching new products and optimizing operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Star Liquor
Brisbane, QLD
01.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Manager
Star Liquor
Brisbane, QLD
03.2022 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Retail Worker
Star Liquor
Brisbane, QLD
01.2022 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate II - Child Care Management
Townsville State High School
Townsville, QLDSkills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Register Operation
- Complex Problem-Solving
- Point of sale operation
- Opening and closing procedures
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Honest and Dependable
- Creative Thinking
- Decision-Making
- Organization
- Product Knowledge
- Relationship Building
Timeline
Sales Assistant
Star Liquor
01.2024 - Current
Manager
Star Liquor
03.2022 - 01.2024
Retail Worker
Star Liquor
01.2022 - 04.2022
Certificate II - Child Care Management
Townsville State High School