Jodie Thackway
Baringa,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Boxing Coach
WBCoach
Sunshine Coast, QLD
08.2024 - Current
- Instructed clients on boxing techniques and proper form during training sessions.
- Monitored client progress and adjusted training plans as necessary for improvement.
- Developed and implemented comprehensive training plans for boxers of all ages, levels, and abilities.
- Instructed boxers in proper nutrition habits for optimal performance.
- Assessed individual boxer's strengths, weaknesses, and aptitude to design tailored programs.
- Provided guidance on proper technique for punches, footwork, defense maneuvers, and conditioning exercises.
Barbershop Manager
Diamondback barbers
Golden Beach, QLD
10.2023 - 11.2024
- Managed daily operations of busy barbershop, ensuring smooth workflow.
- Trained and supervised barbers, fostering a collaborative team environment.
- Implemented customer service protocols to enhance client satisfaction and retention.
- Maintained cleanliness and organization of the barbershop for a welcoming atmosphere.
- Communicated regularly with senior management regarding progress updates.
- Established policies regarding payment methods accepted by the shop.
- Responded to customer inquiries by phone, email, and in person.
- Resolved customers concerns with knowledgeable and professional approach.
Bartender
Sunshine Coast Turf Club
Sunshine Coast, QLD
09.2022 - 09.2024
- Prepared and served a variety of beverages to patrons.
- Engaged with customers to provide excellent service and recommendations.
- Managed cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth operations during events.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Catering & Events
Sunshine Coast Stadium
Sunshine Coast
03.2022 - 05.2024
- Packed food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locations designated by customers.
- Assisted chefs in food preparation and cooking tasks.
- Organized storage areas for efficient access to supplies.
- Supported dishwashing and cleanup efforts after service.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Followed recipes accurately while adhering to portion control standards.
Skills
- Client assessment
- Boxing technique instruction
- Nutrition coaching
- Training plan development
- Progress monitoring
- Customer relationship management
Certification
RSA/RSG
Timeline
Boxing Coach
WBCoach
08.2024 - Current
Barbershop Manager
Diamondback barbers
10.2023 - 11.2024
Bartender
Sunshine Coast Turf Club
09.2022 - 09.2024
Catering & Events
Sunshine Coast Stadium
03.2022 - 05.2024