Joe Hedges
Kentucky,NSW
Summary
Proven track record in customer service and sales. Punctual, reliable and a friendly team member who can manage multiple priorities efficiently with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent organisational skills and able to de-escalate unhappy clients to achieve a positive outcome.
Overview
5
5
years of professional experience
Work History
Sales Team Member
Bunnings Warehouse
Armidale, NSW
12.2021 - 03.2024
- Greeted customers, helped locate merchandise, suggested suitable options.
- Checked pricing, scanned items, applied discounts, printed receipts, took cash, used EFTPOS, issued refunds.
- Ensured high level of customer satisfaction by problem solving for clients, offering suggestions and guidance on products and ensuring returns and exchanges were handled quickly and professionally.
- Demonstrated adaptability by working across all departments as needed, displaying versatility in retail skills and knowledge of the wide range of products.
- Maintained tidy and organized store environment to comply with cleanliness and work safety standards.
- Placed special orders in internal system and followed up with suppliers and other stores through calls and emails.
Work Experience
Armidale Computers
Armidale, NSW
05.2019 - 05.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained experience working with IT including how to repair software and hardware, and build computers.
- Sorted and organized files, spreadsheets, and reports.
- Gained experience in various software programs,
- Interacted with customers by phone, email, or in-person to provide information.
Education
High School Diploma -
O'Connor Catholic College
Armidale, NSW12.2021
Skills
- Excellent IT skills, ability to learn new software quickly
- Experienced at customer complaints and de-escalation
- Experienced in all aspects of Customer Service
- Used to a busy environment and multi-tasking
- Friendly, Positive Attitude
- Able to meet deadlines and perform under pressure
Timeline
Sales Team Member
Bunnings Warehouse
12.2021 - 03.2024
Work Experience
Armidale Computers
05.2019 - 05.2019
High School Diploma -
O'Connor Catholic College