Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Joel Chirappanath George

Mulgrave,VIC

Summary

Ambitious Engineering Intern keen to contribute boundless enthusiasm while expanding personal competencies. Dedicated to absorbing and leveraging new techniques and skills. Ready to positively impact all new and ongoing projects through diligent pursuit of exceptional final products. I offer strong attention to detail, effective communication with a strong desire to engage with hands on knowledge.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Telstra Southland
Cheltenham, VIC
10.2022 - Current
  • Exceeded customer expectations by utilising strong client relations and problem-solving abilities, ensuring a memorable experience that foster brand loyalty and advocacy
  • Contributed to departmental targets by applying analytical tools and modeling, achieving consistently high NPS, core metric performance weekly review
  • Managed escalated cases with diplomacy and follow-up skills, negotiating resolutions that satisfied both customer and company interests.

Retail Sales Associate

Spotlight
Springvale, VIC
11.2021 - 11.2023
  • Supported store leadership in implementing new merchandising strategies, leveraging problem-solving abilities and collaboration with team members to improve product positioning and enhance overall visual appeal
  • Collaborated with team members to consistently meet and exceed monthly sales targets, demonstrating effective client relations and follow-up skills to achieve departmental goals.

Volunteer Care Giver

VMCH John R Hannah Aged Care Residence
Mulgrave, VIC
03.2020 - 11.2020
  • Provided compassionate care and support to elderly residents, enhancing their quality of life and well-being
  • Developed meaningful relationships with residents, fostering a sense of companionship, trust, and comfort

Education

Bachelor of Engineering: Civil Engineering (Honors) -

Monash University
Clayton, VIC
12.2025

Victorian Certificate of Education -

Mazenod College
Mulgrave, VIC
12.2021

Skills

  • Solid works
  • Auto CAD
  • Python
  • Matlab
  • CAD modeling
  • 3D printing
  • Inbound Call Management
  • Geotechnical Engineering

Accomplishments

  • Participated in an environmental unit at IIT University of Mumbai through Global Immersion Guarantee program, studying local climate issues and proposing solutions in conjunction with sustainability engineering as part of an abroad study in 2021 December.
  • Recognized as Team Member of the Month at Telstra for consistently exceeding performance expectations and fostering collaborative team dynamics.
  • Received positive feedback from customer service survey (NPS) with personal name recognition for demonstrating a strong work ethic and dedication to achieving customer satisfaction.
  • Used Japanese language skills during two-week stay with host family in Osaka, Japan, to share Australian culture with classmates and build rapport as part of LOTE Exchange trip in 2019.
  • Recognised as college sports captain representing the sports community, fostering team spirit.

References

Available upon request

Timeline

Customer Service Officer

Telstra Southland
10.2022 - Current

Retail Sales Associate

Spotlight
11.2021 - 11.2023

Volunteer Care Giver

VMCH John R Hannah Aged Care Residence
03.2020 - 11.2020

Bachelor of Engineering: Civil Engineering (Honors) -

Monash University

Victorian Certificate of Education -

Mazenod College

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Joel Chirappanath George