Summary
Overview
Work History
Education
Skills
Personal Information
Key Skills And Qualifications
Hobbies and Interests
Timeline
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Joel Desfontaines

Figtree

Summary

Experienced production employee with a strong background in water industry operations, at Sydney Water. Possessing a Certificate III in the Water Industry and a proven track record of delivering exceptional customer service and ensuring operational efficiency. Now seeking to leverage my skills and experience to transition into the construction sector with D4C. Passionate about contributing to the success and growth of both my personal career and the company.

Overview

4
4
years of professional experience

Work History

Civil Delivery Team Member

Sydney Water
05.2022 - 01.2025
  • As a key member of Sydney Water’s Southern Region Civil Delivery team, I played a crucial role in maintaining and ensuring the reliability of Sydney’s water and wastewater infrastructure
  • Operating across multiple depots, I contributed to 24/7 maintenance and emergency response efforts, directly supporting the seamless delivery of water and wastewater services to customers
  • Water and Sewer Infrastructure Maintenance: Conducted repairs and maintenance on water and sewer mains, hydrants, valves, and access chambers, ensuring compliance with safety and operational standards
  • Routine and Emergency Repairs: Carried out planned maintenance and urgent breakdown repairs to minimise service disruptions, working under high-pressure situations to restore essential services efficiently
  • Environmental and Compliance Response: Assisted in environmental clean-ups, including sewer choke clearance and overflows, ensuring compliance with regulatory and environmental guidelines to protect public health and waterways
  • Customer-Focused Service Delivery: Engaged directly with customers, addressing concerns related to service disruptions, property impacts, and maintenance activities with professionalism and clear communication
  • 24/7 Operational Support: Participated in a rotating shift roster, including after-hours and weekend callouts, ensuring continuous service delivery and rapid response to emergencies across the Southern Region
  • Safety and Quality Assurance: Adhered to Sydney Water’s strict safety protocols, risk assessments, and work procedures to uphold workplace safety and maintain high-quality workmanship
  • Collaboration and Teamwork: Worked closely with engineers, field crews, and contractors to coordinate repair strategies, diagnose infrastructure issues, and execute effective maintenance solutions

Trade Assistant

Rabs Concrete Pty Ltd
01.2021 - 05.2022
  • Worked as a Trade Assistant in the concreting industry, supporting skilled tradespeople on residential and commercial construction projects
  • Assisted with site preparation, including clearing surfaces, setting up formwork, and ensuring proper drainage for concrete pours
  • Mixed, poured, and finished concrete, ensuring consistency and meeting specific project requirements
  • Operated construction machinery such as power mixers and concrete vibrators to complete tasks safely and efficiently
  • Ensured adherence to safety protocols on-site, including PPE usage and safe work practices
  • Assisted in the installation of rebar and mesh to strengthen concrete structures and contributed to on-time project completion

Education

Certificate III -

Water Industry
01.2025

Skills

  • White Card
  • Confined Space Certificate
  • Certificate III in Water Industry
  • Excavator/Backhoe/Loader Tickets
  • Unrestricted Medium Rigid (MR) License
  • Mains to Meter Training
  • Basic First Aid
  • Asbestos removal
  • Yellow traffic control ticket
  • Expertise in water and sewer system maintenance
  • Proficient in using mobile devices for work-related tasks
  • Knowledge of safety protocols
  • Ability to operate and maintain construction machinery
  • Maintenance and prechecks of vehicles
  • Site inductions
  • Strong communication skills
  • Customer service
  • Ability to manage customer concerns
  • Ability to work collaboratively with teams
  • Strong teamwork and leadership abilities
  • Excellent problem-solving skills
  • High adaptability
  • Strong work ethic
  • Commitment to safety

Personal Information

Date of Birth: 07/05/03

Key Skills And Qualifications

White Card, Confined Space Certificate, Certificate III in Water Industry, Excavator/Backhoe/Loader Tickets, Unrestricted Medium Rigid (MR) License, Mains to Meter Training, Basic First Aid, Asbestos removal, Yellow traffic control ticket, Expertise in water and sewer system maintenance, including routine and emergency repairs, Proficient in using mobile devices for work-related tasks and communication, Knowledge of safety protocols, including the proper use of PPE and adherence to safe work practices, Ability to operate and maintain construction machinery, including concrete vibrators, power mixers, and cutting tools, Maintenance and prechecks of vehicles, Site inductions, Strong communication skills, delivering outstanding customer service on-site, Capable of managing customer concerns and ensuring satisfaction, Ability to work collaboratively with teams and interact effectively with diverse stakeholders

Hobbies and Interests

Exploring new places and cultures

Timeline

Civil Delivery Team Member

Sydney Water
05.2022 - 01.2025

Trade Assistant

Rabs Concrete Pty Ltd
01.2021 - 05.2022

Certificate III -

Water Industry

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Joel Desfontaines