Joel Hancherow
Newmarket,QLD
Summary
A strong background in management, customer support, and technical sales. Ability to deliver on customer needs while maintaining a strong work ethic and high attention to detail. Obtained vast experience working in the Canadian oil & gas industry for 13 years with the same employer. Previous roles involved extensive travel to customer sites across western Canada. Personally executed major equipment installations at oil and gas processing facilities as a lead field technician.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AMG Customer Support Officer
Triple Eight Race Engineering Ltd. Pty
02.2024 - Current
- Responsible for all AMG Mercedes spare parts sales to GT3 / GT4 customer teams within Australia and New Zealand.
- Personally attending all rounds of the GT World Challenge Australia series to service AMG Mercedes customer racing teams via our mobile parts trailer.
- Handled international shipping requirements between Germany, and Brisbane, while also shipping out daily orders across Australia.
- Resolve technical issues for customers, with the support and guidance of our primary supplier in Germany.
- Work with our accounts department to mange payables and receivables relative to our business unit.
- Improved customer relations by providing consistent, and dependable service.
Stores & Purchasing Officer
Triple Eight Race Engineering
07.2023 - 02.2024
- Focused on procurement of raw material, and consumables for our manufacturing facility.
- Responsible for organising and managing the storeroom inventory.
- Regular picking of internal orders for fabricators, and external orders for customer race teams.
- Communicated daily with production managers to ensure orders were completed on-time.
- Implemented strategies to reduce lead times and improve delivery schedules.
- Performed quality control measures on parts coming back from various types of surface finishing. (Black Oxide, Paint, Anodising, etc.)
- Promoted within my first 7 months to AMG Customer Support Officer
Manager of Operations, Outside Sales,
JCI Filtration & Separation Inc.
12.2013 - 04.2022
- Established a brand new sales office and warehouse in a competitive territory. (Grew sales to 2.5 MM / annum)
- Visited customer facilities to evaluate requirements, demonstrate product offerings and propose strategic solutions for oil and gas process equipment.
- Managed all client accounts including invoicing and tracking system inventory levels.
- Onboarded new employees with training and new hire documentation.
- Pioneered JCI Field Services and performed equipment installations at customer facilities under very stringent timelines.
- Built and maintained strong relationships with clients, vendors, and regulatory bodies involved in the industry.
- Ability to read and interpret engineered drawings of various types of pressure vessels, and process equipment.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Identified prospective customers by using industry specific business directories and following leads from existing clients.
- Calculated total costs and profit requirements for customer sales to provide accurate pricing.
- Assisted the company with setup and presentation during trade shows, and conferences.
- Led the company health and safety program as an active board member, responsible for ensuring all employees and assets met legislative policy requirements.
Ski & Snowboard Tech
Bumps Snowsports
04.2013 - 10.2013
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Attended product offerings with various vendors showcasing the latest gear and innovations in the industry.
- Maintained in-house tuning equipment, and retail storefront.
- Utilized the company POS software for sales transactions and monitoring inventory levels.
Welder & Fabricator
JCI Filtration & Separation Inc.
07.2008 - 10.2012
- Manufactured various types of pressure vessel internals used for filtration and separation in the oil and gas sector.
- Fabricated shop parts directly from engineered drawings.
- Inspected welds and checked critical measurements to meet quality control specifications.
- Performed regular welding of carbon steel, stainless steel, and other exotic alloys.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coordinated with management and procurement regarding inventory levels of raw materials and upcoming shipments.
Education
High School Diploma -
Lord Beaverbrook
Calgary, Alberta06.2008
Skills
- High Attention to Detail
- Materials Planning and Logistics
- Price Structuring
- Superior Customer Service
- Instituting Quality Control Measures
- Inventory Tracking and Management
- Regulatory Compliance
- Safety Awareness
Volunteer Experience
Supercars Newcastle 500 (March 10th -12th 2023)
- Worked as a volunteer flag official
- Participated in communications to race control
- Provided assistance to sector marshal
- Worked on incident clean up
References
JCI Filtration & Separation Inc.
Ken Ernst, President
(403) 835-6133
kernst@jci-group.com
Inter-Pipeline Heartland Petrochemical Complex (HPC)
Glenda Shipton, Manager SCM
(780) 920-5409
Glenda.Shipton@interpipeline.com
Certification
- Queensland Drivers License
- Working With Children (Blue Card)
- St. Johns Ambulance First Aid (Level 1 - CPR)
- Forklift License (LF & LO)
- H2S Alive
- Confined Space Entry
- Fall Protection
- WHMIS
- Transportation of Dangerous Goods
Timeline
AMG Customer Support Officer
Triple Eight Race Engineering Ltd. Pty
02.2024 - Current
Stores & Purchasing Officer
Triple Eight Race Engineering
07.2023 - 02.2024
Manager of Operations, Outside Sales,
JCI Filtration & Separation Inc.
12.2013 - 04.2022
Ski & Snowboard Tech
Bumps Snowsports
04.2013 - 10.2013
Welder & Fabricator
JCI Filtration & Separation Inc.
07.2008 - 10.2012
- Queensland Drivers License
- Working With Children (Blue Card)
- St. Johns Ambulance First Aid (Level 1 - CPR)
- Forklift License (LF & LO)
- H2S Alive
- Confined Space Entry
- Fall Protection
- WHMIS
- Transportation of Dangerous Goods
High School Diploma -
Lord Beaverbrook
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