Joel Heta
Southport,Australia
Summary
Hard-working with exceptional experience leading teams, delivering results. Cultivate rapport with individuals to optimize goals and output, resolve problems and deliver innovative improvements. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Carpark Supervisor
The Star Gold Coast
11.2022 - 10.2024
- Performed regular inspections of car park facilities, and grounds to ensure safety compliance
- Lead and monitored new employees to familiarize them with company programs
- Assigned tasks to team members, establishing clear priorities and objectives
- Liaised with different departments to enhance operational efficiency
Count Cashier
The Star Gold Coast
11.2013 - 10.2022
- Verified accuracy of documents, such as invoices and receipts, to ensure proper cash handling procedures were followed
- Developed strong relationships with internal departments to ensure efficient communication processes
- Reviewed discrepancies between physical counts and computer-generated reports on a regular basis
- Completed paperwork accurately and submitted it promptly for processing
Security Officer
SkyCity Casino
02.2002 - 01.2007
- Verified photo IDs and tickets to allow guests passage to gaming floor and events
- Monitored premises and recorded activity in daily officer reports
- Identified suspicious activity to determine appropriate response
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
Education
Diploma - Business
Waiariki Institute of Technology
03.2001
Skills
- Team leadership
- Performance evaluation
- Conflict resolution
- Staff training
Accomplishments
- Achieved Black Belt - Tae Kwon Do 1987
- Graduated to Black Belt Instructor 1988
- Level 3 Certificate in Computing 1998
- Represented Canterbury Mens Touch Team 1998
- Competed at the Masters Games in Melbourne 2002
Certification
- Certificate II in Security Operations, Regal Security Southport Qld, Dec2024
- Certificate –Cash in Transit, Regal Security Southport Qld, Dec2024
- Certificate in First Aid, Regal Security Southport Qld, Dec2024
Languages
Maori
Native or Bilingual
Interests
- Enjoy participating in tennis for overall physical and mental well-being
- Gym Workouts
- Dancing
- Martial Arts
Timeline
Carpark Supervisor
The Star Gold Coast
11.2022 - 10.2024
Count Cashier
The Star Gold Coast
11.2013 - 10.2022
Security Officer
SkyCity Casino
02.2002 - 01.2007
- Certificate II in Security Operations, Regal Security Southport Qld, Dec2024
- Certificate –Cash in Transit, Regal Security Southport Qld, Dec2024
- Certificate in First Aid, Regal Security Southport Qld, Dec2024
Diploma - Business
Waiariki Institute of Technology
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