Summary
Overview
Work History
Education
Skills
Age
Personal Information
References
Timeline
Generic
Riyan Rafique

Riyan Rafique

Quakers Hill,NSW

Summary

My name is Riyan and I am 23 years old. I can handle multiple tasks daily. I have experience working as part of a team and individually. I believe I can have a positive impact with whichever team I am a part of. I strive to take initiative and look to become a role model to all of my respected colleagues. Throughout my professional time, I have acquired skilled experience in sales, hospitality and trade and administration work. and most importantly customer service.

I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I try to be proficient in customer service best practices and related options. I am well spoken, motivated and eager to learn. I believe myself to be highly skilled in building customer relationships and understanding customer needs. I always aim for strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Control Room Operator/Carpark Officer (onsite)

Interpark Australia Pty Ltd
08.2019 - Current
  • Received calls, dealt with customers, and completed administration work such as revenue sheets and doing carpark reports, raising purchase orders, ensuring all sorts of checklists are completed and much more
  • I have also been deployed in carpark sites (usually shopping centres), and my responsibilities were dealing with all sorts of customer enquires.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Learnt to operate and fix carpark equipment.

Device Technician/Sales Representative

Gadget Xperts
04.2020 - 05.2022
  • Had a role to sell products to walk-in customers
  • Repaired electricals, mainly different types of mobile phones, iPads, laptops, etc
  • Had weekly sales targets to work towards
  • Had to ensure these targets were hit every week, if one week went by below the target had to take initiative to make up for it in the following week.

Waiter/Floor manager

Himalaya Emporium Function Centre
02.2014 - 11.2019
  • Served food and managed functions on floor.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.


Waiter/Caterer

Himalaya Restaurant - Granville
03.2014 - 06.2019
  • Worked in restaurant, but mostly went on caterings and prepared food/served it.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.

Education

HSC -

01.2019

Skills

  • Communication
  • Teamwork
  • Initiative
  • Organisation
  • Leadership
  • Hard work and dedication
  • Reliability
  • Work Coordination
  • Strategic Planning
  • Innovation and Creativity

Age

23

Personal Information

Date of Birth: 09/17/2001

References

  • Subhan Ahmed, Restaurant/Catering Manager, 0451171717
  • Jimmy Singh, Function Centre Owner/Manager, 0424000002
  • Peter Davey, Interpark Operations Manager, 0436474699
  • Vijay Wadhwa, Gadget Xpert Owner, 0424937689

Timeline

Device Technician/Sales Representative

Gadget Xperts
04.2020 - 05.2022

Control Room Operator/Carpark Officer (onsite)

Interpark Australia Pty Ltd
08.2019 - Current

Waiter/Caterer

Himalaya Restaurant - Granville
03.2014 - 06.2019

Waiter/Floor manager

Himalaya Emporium Function Centre
02.2014 - 11.2019

HSC -

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Riyan Rafique