Joel Horne
Brisbane,QLD
Summary
Accomplished Leader with a proven track record of efficiently leading and inspiring teams to accomplish tasks within diverse professional settings. Adept at melding leadership acumen with a keen customer/client-centric approach. Demonstrates a wealth of experience in team management, adept communication, and adept problem-solving to consistently achieve and surpass organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administration/Customer Service Manager
SAP Brisbane
Brisbane
11.2021 - 09.2023
- Lead and supervise a team of customer service representatives, providing guidance and support to ensure the delivery of excellent customer service
- Motivate and empower team members to meet performance targets, fostering a positive and collaborative work environment
- Oversee stock control and administration processes, maintaining accurate records and optimizing inventory levels
- Utilize strong communication skills to liaise with customers, addressing inquiries, and resolving issues in a timely manner.
Gym Manager and Personal Trainer
Jetts Fitness Mcdowall
Mcdowall
04.2021 - 11.2021
- Provided clear instructions and demonstrations to clients, ensuring their safety and wellbeing during workouts
- Motivated and inspired clients to achieve their fitness goals, delivering high levels of motivation and support
- Managed gym operations, including staff scheduling, ensuring adequate coverage during peak times
- Built rapport with customers, actively listening to their needs and providing tailored fitness solutions.
Driver Specialist/Petroleum Operator/Instructor
Australian Defence Force
11.2008 - 04.2021
- Led and instructed over 1000 team members in vehicle loading, unloading, and maintenance
- Supported peacekeeping missions and engaged with local communities during overseas deployments
- Reported on fuel consumption, maintenance, and training progress, ensuring efficient divisional operations
- Conducted Hazchem training and ensured compliance with safety protocols.
Education
Skills
- Administrative Proficiency
- Project Support
- Data Management
- Customer-Centric Focus
- Meticulous Attention to Detail
- Effective Multitasking and Prioritization
- Problem-Solving Expertise
- Confidentiality Management
- Technological Proficiency
- Efficient Inquiry Handling
- Positive Team Player
Certification
- QLD HR Licence
- Qld High-Risk Work Licence
- Driving Instructor Licence to HR
- Confined workspace ticket
- Forklift ticket
Additional Information
Thank you for taking the time to view my resume.
Kind Regards,
Joel Horne
Timeline
Administration/Customer Service Manager
SAP Brisbane
11.2021 - 09.2023
Gym Manager and Personal Trainer
Jetts Fitness Mcdowall
04.2021 - 11.2021
Driver Specialist/Petroleum Operator/Instructor
Australian Defence Force
11.2008 - 04.2021
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