Joel Kilmartin
Brisbane,QLD
Summary
Experienced in bar set-up and maintenance. Professionally stocks ice, glassware and supplies and removes soiled wares from bar top and tables to maintain cleanliness of work area. Consistently exceeds supervisor and customer expectations.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gaming Attendant
ALH
04.2019 - 09.2023
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
Bar Supervisor
ALH
04.2019 - 09.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bar Attendant
ALH
04.2019 - 09.2023
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Server
ALH
04.2019 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Event Staff Member
Private Employer
05.2021 - 08.2021
- Helped organize and manage successful events with attendance of over 10,000 people.
- Directed and supervised event staff volunteers to maintain seamless event operations.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Education
High School Diploma -
Parklands Christian College
Park Ridge, QLD11.2018
Skills
- Teamwork and Collaboration
- Flexible Schedule
- Strong Work Ethic
- Customer Service
- Order Management
- Hospitality Service Expertise
Certification
- RSA, Asset College - Completion 26th February 2019
- RSG, Clear to Work - Completion 16th November 2020
- Certificate III, Business - Completion 6th September 2018
- Year 12 Certificate - Completion 13th November 2018
Cocktail Expert at family functions
As a hobby and due to development in learning in bars, I have become an necessity and a reliable source for friends and family functions. I typically look after a wide arrange of beverages including, cocktails, mocktails, spirits, beers and wines. I take pride in my ability to serve those around me effectively and charismatically.
Timeline
Event Staff Member
Private Employer
05.2021 - 08.2021
Gaming Attendant
ALH
04.2019 - 09.2023
Bar Supervisor
ALH
04.2019 - 09.2023
Bar Attendant
ALH
04.2019 - 09.2023
Server
ALH
04.2019 - 09.2019
High School Diploma -
Parklands Christian College
- RSA, Asset College - Completion 26th February 2019
- RSG, Clear to Work - Completion 16th November 2020
- Certificate III, Business - Completion 6th September 2018
- Year 12 Certificate - Completion 13th November 2018
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