Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Rajan

Mulgrave

Summary

Energetic and dedicated university student with a proven track record of providing exceptional customer service in various industries. With over 5 years of experience in customer-facing roles, I have honed my skills in communication, problem-solving, and relationship-building. Passionate about exceeding customer expectations, I am seeking to leverage my extensive experience to contribute positively, while gaining valuable professional development opportunities. I am eager to apply my customer service expertise to not only meet but exceed the needs of the business and customers, while also further developing my own skills and contributing to the success of the team and company.

Overview

7
7
years of professional experience

Work History

Retail Team Member

Bunnings Warehouse
08.2024 - Current
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Laborer

AnB Electrical
06.2021 - Current
  • Assisted in a family business as a general hand for an electrician, assisting in setting up and packing up.
  • Ensure customer satisfaction is met by the cleanliness and tidiness of the completed work site
  • Assist the electrician, by helping to run cable, pass tools, make cut outs and serve as an extra pair of hands

Food Service Assistant

Monash Health
01.2023 - 08.2024
  • Prepared and cooked meals following standardized recipes and dietary restrictions to meet the nutritional needs of patients.
  • Ensured food safety and sanitation standards were maintained at all times, including proper handling, storage, and labelling of ingredients.
  • Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
  • Assisted with meal assembly and plating, adhering to portion control guidelines and presentation standards.
  • Operated kitchen equipment such as ovens, stoves, grills, and food processors safely and efficiently.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.

Customer Service Team Member

Coles Supermarket
01.2019 - 01.2023
  • Provided excellent customer service by assisting shoppers with product inquiries, locating items, and offering recommendations.
  • Operated cash register and processed transactions accurately and efficiently, ensuring correct change and proper handling of payments.
  • Assisted with receiving shipments, checking for accuracy, and stocking merchandise in appropriate storage areas.
  • Responded to customer inquiries and concerns, resolving issues promptly and courteously to ensure customer satisfaction.

Education

Victorian Certificate of Education -

Brentwood Secondary Collage
Glen Waverley, VIC
10.2022

Bachelor of Science - Construction Management

Royal Melbourne Institute of Technology
Melbourne, VIC
06-2027

No Degree - Use hygienic practices through food safety

CBA Training Specialist
05.2023

Skills

  • Excellent verbal and written communication skills
  • Strong interpersonal skills for building relationships with colleagues, clients, and customers
  • Adaptability to thrive in changing environments
  • Analytical thinking abilities to identify issues and find practical solutions
  • Collaboration skills to work effectively with team members toward common goals

Timeline

Retail Team Member

Bunnings Warehouse
08.2024 - Current

Food Service Assistant

Monash Health
01.2023 - 08.2024

Laborer

AnB Electrical
06.2021 - Current

Customer Service Team Member

Coles Supermarket
01.2019 - 01.2023

Victorian Certificate of Education -

Brentwood Secondary Collage

Bachelor of Science - Construction Management

Royal Melbourne Institute of Technology

No Degree - Use hygienic practices through food safety

CBA Training Specialist

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Joel Rajan