Joel Royall - West
Brisbane,QLD
Summary
I am a qualified marketing, digital design and customer service superstar. I specialise in providing effective customer service. Working with my clients, I enable a premium customer experience for insightful knowledge. This requires a high level of detail, attitude, and passion to execute purposefully. I have worked in a handful of award-winning venues within hospitality, taking pride in my work. My reputation and integral element to all the teams I work with represent the level I am willing to achieve.
Overview
9
9
years of professional experience
Work History
Bartender/ Gaming Attendant
Redlands RSL
01.2023 - Current
- Operating and managing customer queries
- On-the-spot decision making and problem solving
- Communication within a team
- Building Customer rapport
- Management of independent duties with open/close of venue
Festival Director Internship
Anywhere Festival Brisbane
02.2023 - 10.2023
- Updating website information and updating graphics
- Managing eNews on Mailchimp and directing mail to subscribers
- Communicating with other team members and Director
- Resolving Customer queries and developing statistical analysis on customer engagement
- Elevated guest satisfaction by ensuring top-notch entertainment and engaging experiences throughout the festival.
- Increased overall event efficiency by streamlining communication channels and improving coordination among team members.
Bartender / Gaming Attendant
Kawana Waters Surf Life Saving Club
01.2020 - 01.2023
- Operating and managing customer queries
- On-the-spot decision-making and problem solving
- Communication within a team
- Building Customer rapport
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Management of independent duties with open/close of venue
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cinema Worker/Food and Beverage Attendant
Five Star Cinemas
01.2019 - 12.2020
- Customer Service and managing customer queries
- Box Office Management
- Management of Independent duties with open/close of venue
Volunteer Surf Life Saver
Dicky Beach Surf Life Saving Club
01.2017 - 12.2018
- Conducting periodic patrols of recreational swimming and water activities area
- Assist in on beach activities to enhance and manage the wellbeing of beach goers within the community
- Development of customer communications and on-the-spot decision making/problem solving
- Multi-Tasking and reliability within communication between PC and Surf Operations
Casual Waiter/Kitchen Hand
Jimmy's Catering and Café
01.2016 - 12.2018
Education
Diploma of Screen and Media - Animation, Gaming and Visual Effects
TAFE QLD
QLD11-2024
Bachelor Business - Marketing
Queensland University of Technology
Brisbane, QLD06-2023
Bachelor Fine Arts - Visual Art
Queensland University of Technology
Brisbane, QLD11-2022
Kawana Waters State College
01.2018
Skills
- Microsoft Suite
- Social Media
- Google Ads
- WordPress
- Ad Photoshop
- Ad Illustrator
- Procreate
Workplaceskills
- Customer Service
- Project management
- Team Orientated
- Reliability
- Communication
- Takes direction
- Multi-Tasking
- Attention to detail
- Professionalism
Timeline
Festival Director Internship
Anywhere Festival Brisbane
02.2023 - 10.2023
Bartender/ Gaming Attendant
Redlands RSL
01.2023 - Current
Bartender / Gaming Attendant
Kawana Waters Surf Life Saving Club
01.2020 - 01.2023
Cinema Worker/Food and Beverage Attendant
Five Star Cinemas
01.2019 - 12.2020
Volunteer Surf Life Saver
Dicky Beach Surf Life Saving Club
01.2017 - 12.2018
Casual Waiter/Kitchen Hand
Jimmy's Catering and Café
01.2016 - 12.2018
Diploma of Screen and Media - Animation, Gaming and Visual Effects
TAFE QLD
Bachelor Business - Marketing
Queensland University of Technology
Bachelor Fine Arts - Visual Art
Queensland University of Technology
Kawana Waters State College
Similar Profiles
Annah BrownAnnah Brown
Cafe Chef at Redlands RSLCafe Chef at Redlands RSL
Armando VergaraArmando Vergara
Lead Cook/Receiving Manager at University of Redlands/AramarkLead Cook/Receiving Manager at University of Redlands/Aramark
Sarah FieldSarah Field
Primary school teacher at Hampshire County Council - Redlands Primary SchoolPrimary school teacher at Hampshire County Council - Redlands Primary School
SHARON HINTONSHARON HINTON
LENDING SUPPORT - BUSINESS at Avanti Finance LimitedLENDING SUPPORT - BUSINESS at Avanti Finance Limited
JAELANIE TEAUKURAJAELANIE TEAUKURA
Food Handler at Takitumu CateringFood Handler at Takitumu Catering