INDIA LILIENTHAL
Sutherland,Australia
Summary
Skilled bartender and mixologist delivering high-volume beverage service in busy venues. RSA, RCG, and TAB-trained with expertise in POS systems and cash handling, along with gaming operations support and efficient end-of-night procedures. Proficient in upselling premium drinks, ensuring compliance and safety, and fostering rapport with diverse guests; multilingual in English, Mandarin, and Spanish.
Overview
12
12
years of professional experience
Work History
Bartender, Mixologist & Gaming Attendant
PARC Pavilion
Cronulla, Australia
2025.06 - Current
- Bar, Cafe & Cocktail Service: Prepared and served a wide range of beverages including coffee, mixed drinks, cocktails, and specialty drinks with speed, consistency, and attention to presentation.
- Cocktail & Mixology Knowledge: Confidently performed cocktail preparation techniques including shaking, building, garnishing, and following recipes, while maintaining strong product knowledge across spirits, mixers, and cocktail service standards.
- Sales & Upselling: Promoted premium beverages and menu specials, enhancing guest experience and contributing to increased venue sales.
- Customer Engagement: Built rapport with patrons through friendly, professional service, fostering a welcoming atmosphere in a fast-paced environment.
- Responsible Alcohol Service: Applied RSA knowledge to responsibly serve alcohol, monitor patron behaviour, and maintain a safe and compliant environment for guests and staff.
- TAB & RCG Duties: Completed TAB training and applied RCG knowledge while operating TAB-related services, assisting patrons, and maintaining responsible gambling practices in line with venue and legal requirements.
- Venue Closing & Operations: Handle end-of-night procedures, ensuring accurate cash handling, thorough stock checks, and effective venue security.
- Trained new bartenders on drink preparation and upselling techniques.
- Helped set up and open new Feros Venue (The Wilton, Bingara Gorge), including training new staff, helping with all venue operations and any areas that required focus
Lighting Technician
Pro Sound & Lighting
Sydney, Australia
2024.06 - 2025.08
- Engineered synchronized lighting sequences that complemented music and live performance cues.
- Programmed and operated DMX-controlled lighting systems for various nightclubs and live events.
- Collaborated with DJs, sound engineers, and event staff to deliver seamless shows.
- Resolved technical issues in real-time, ensuring uninterrupted performances during live events.
- Maintained compliance with safety regulations for lighting, lasers, and strobe effects to uphold event safety standards.
Bartender & Front of House
Bar Quattro
Waverton, Australia
2023.07 - 2023.12
- Bar, cocktail and front of house service
- Provided exceptional customer service in a fast-paced bar environment.
- Developed relationships with regular customers to enhance their experience.
Commercial Operations & Financial Software Services
Coca-Cola Europacific Partners
North Sydney, Australia
2022.05 - 2023.07
- Facilitated high-volume client interactions across financial, delivery, and CRM systems to enhance service delivery.
- Maintained accurate client records, interactions, and case workflows utilizing Salesforce.
- Collaborated with cross-departmental teams to resolve complex customer issues, improving overall client satisfaction.
- Maintained accurate client records, interactions, and case workflows utilizing Salesforce.
- Collaborated with internal cross-departmental teams to resolve complex customer issues.
Supervisor
IGA Supamart
Lindfield, Australia
2021.04 - 2022.05
- Supervised staff: Oversaw staff members, coordinated breaks, and handled store opening and closing procedures.
- Consistently hit KPI’s (scan rate, quality score, customer interactions)
- End of night cash handling
- Resolved customer inquiries and complaints to ensure a positive shopping experience.
- Directed and supervised team of 15 employees in daily operations.
Front of House
McDonald's & KFC
Manly, Australia
2015.01 - 2016.01
Education
Bachelor of Engineering (Honours) -
University of Technology Sydney (UTS)
SydneyIGCSE & International Baccalaureate -
Taipei European School
HSC -
Freshwater Senior Campus
SydneySkills
- Customer service
- POS systems
- Salesforce (CRM)
- ECC CRM
- WindCave (Financial Gateway)
- SAP (CRM / ERP)
- Microsoft Office (Word, Excel, PowerPoint)
- Adobe Creative Suite
- TAB Trained
- RSA
- RCG
Accomplishments
- Selected for the 2025 UTS Tech Festival showcase for Saibai Alarm, a Python-based SMS early warning system supporting approximately 1,200 Saibai Island residents.
- Designed and developed a humanitarian-focused software solution using Python, Twilio API, CSV/JSON, and Bureau of Meteorology data to monitor severe weather risks and automate emergency alerts.
- Built automated monitoring logic that checks conditions every 10 minutes and logs over 1,440 daily weather activities.
- Project proposed to Engineers Without Borders for its potential engineering, humanitarian, and community impact.
- Demonstrated strong customer service strengths through user-focused design, clear communication, reliability, privacy awareness, and problem-solving under pressure.
Languages
- English
- Mandarin
- Spanish
Timeline
Bartender, Mixologist & Gaming Attendant
PARC Pavilion
2025.06 - Current
Lighting Technician
Pro Sound & Lighting
2024.06 - 2025.08
Bartender & Front of House
Bar Quattro
2023.07 - 2023.12
Commercial Operations & Financial Software Services
Coca-Cola Europacific Partners
2022.05 - 2023.07
Supervisor
IGA Supamart
2021.04 - 2022.05
Front of House
McDonald's & KFC
2015.01 - 2016.01
Bachelor of Engineering (Honours) -
University of Technology Sydney (UTS)
IGCSE & International Baccalaureate -
Taipei European School
HSC -
Freshwater Senior Campus