JOEL WILLOUGHBY
Perth,Australia
Summary
Driven and innovative Computer Science student, passionate about learning and evolving my coding skills. Knowledgeable in C and Java with a proven ability to quickly adapt and learn to new challenges. Studying Computer Science and Cyber Security at UWA.
Overview
2
2
years of professional experience
Work History
Intermediate Desktop Support Technician
RSM Australia
07.2022 - 02.2023
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
- Handled up to 100 users per week with level one-three Technical Support.
- Generated reports to track performance and analyze trends.
- Created scripts to automate tedious processes, typically reducing 5-10 minute hourly tasks to 1-2 minutes.
- Purchased, setup and installed new computers.
- Contributed to increased operational efficiency by creating comprehensive documentation for internal knowledge base and troubleshooting guides.
ITFP DSS Technician
Chevron
10.2021 - 07.2023
- Worked at ABU Tech Cafe which had the highest average satisfaction rate (4.89/5) within Chevron
- Handled over 60 customers a week with level one-two Technical Support
- Imaged and deployed laptops to users
- Maintained and managed a fleet of over 3000 devices
- Thorough knowledge of enterprise tools such as: Active Directory, Microsoft Azure, ServiceNow and Windows 10
- Applicable knowledge of Office 365, laptop hardware, and various applications
- Managed several new-comers, training and advising them.
Site Access Controller
HRMS
02.2021 - 07.2022
- Controlled dry and wet docking site access for the Royal Australian Navy at Henderson
- Handled over 180 clients a day, checking and granting access to Navy Frigates
- Last line of defense for bad-actors, providing security to highly confidential and dangerous weaponry and machinery
- Handled emergency response situations.
Sign Manufacturer
Hartac
03.2021 - 01.2022
- Created road, emergency, display and warning signs for the greater Perth area
- Collaborated with various mining, building and government whilst regulating to strict guidelines
- Worked with heavy machinery and complex mechanical tools to aid in the creation of said signs.
Education
Bachelor of Science - Computer Science & Cyber Security
University of Western Australia
12.2024
Hale School Perth
01.2018
PUAFER008 - Confine Small Emergencies in a Facility -
HRMS
ICA20111 - Certificate II in Information, Digital Media and Technology -
Hale School
01.2018
SITHFAB002 - Responsible Service of Alcohol
Skills
- Python
- PowerShell
- Active Directory
- Customer Relations
- Microsoft Azure
Details
Perth, Australia, 0407255646, joel.willoughby29@outlook.com
Personal Information
Title: SOFTWARE PROGRAMMER
References
References available upon request
Hobbies and Interests
- Computer Keyboard
- Building
- Music
- Bowling
- Coding
- Tennis
Timeline
Intermediate Desktop Support Technician
RSM Australia
07.2022 - 02.2023
ITFP DSS Technician
Chevron
10.2021 - 07.2023
Sign Manufacturer
Hartac
03.2021 - 01.2022
Site Access Controller
HRMS
02.2021 - 07.2022
Bachelor of Science - Computer Science & Cyber Security
University of Western Australia
Hale School Perth
PUAFER008 - Confine Small Emergencies in a Facility -
HRMS
ICA20111 - Certificate II in Information, Digital Media and Technology -
Hale School
SITHFAB002 - Responsible Service of Alcohol
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