Joeline Galea
Taylor's Hill,Vic
Summary
I’m a mature minded women eager to learn and contribute to the industry to the best of my abilities. I’m honest and reliable and have respect for others. I also want to pursue a position as a team leader where i am able to make decisions and contribute positively to get tasks completed. I am also willing to learn and expand on my experiences
Overview
11
11
years of professional experience
Work History
L2P Mentor
Brimbank City Council
01.2015 - 01.2024
- To develop a mutually co-operative and supportive relationship
- To act as a positive role model
- To encourage a young person to reach their potential through coaching
- To respect a young person's dignity and right to privacy
- To consider the safety of the young person and establish appropriate boundaries/limits for behaviour
- To maintain regular contact with the L2P Program Officer regarding the progress of the learner driver
- To participate in ongoing training and evaluation activities.
Helpline Counsellor
Family Drug Help
01.2015 - 01.2016
- Uphold a professional phone manner
- Support family members and offer information and referrals where necessary
- Empower family members by allowing them to make their own decisions
- Send out resources and booklets to callers when required
- Assist in any administration duties when asked
- Ensure confidentiality requirements are met
- Participate in ongoing supervision, training and other professional development that is offered through the helpline.
Community Visitor
MS Australia
01.2013 - 01.2014
- Commitment to building and sustaining a friendship with an older isolated person over an extended period of time
- Genuine empathy, understanding and enjoyment of older people
- Effective communication and listening skills
- Reliable and flexible.
Education
Diploma in Community services -
Diversitat
01.2015
Diploma in Counselling -
Diversitat
01.2015
Certificate 4 in Community Services -
Wentworth College
01.2014
Certificate 3 in Children's Services -
MCIE
01.2012
Skills
- Excellent time management and organisational skills
- Able to use initiative and take direction
- Working with people of different ages, gender, race, religion
- Coaching, mentoring and giving feedback
- Showing independence and initiative in identifying and solving problems
- Excellent communication skills - verbal and written
- Excellent customer service skills
- Professional telephone manner
- Cope well under pressure
- Dedicated and self motivated
- Work well in a team and autonomously
- Punctual and flexible
- Honest and Reliable
References
- Greg McCann, L2P Program Officer, (03) 92494214, Brimbank City Council
- Heath Richardson, Helpline Coordinator, (03) 95731702, Family Drug Help
- Sandra Kugis/Darren Zammit, Program Co-ordinator, (03) 98452784, MS Australia
Timeline
L2P Mentor
Brimbank City Council
01.2015 - 01.2024
Helpline Counsellor
Family Drug Help
01.2015 - 01.2016
Community Visitor
MS Australia
01.2013 - 01.2014
Diploma in Community services -
Diversitat
Diploma in Counselling -
Diversitat
Certificate 4 in Community Services -
Wentworth College
Certificate 3 in Children's Services -
MCIE
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