Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Languages
References
Timeline
Generic

Joel Thomas Mannoor

Cannington,Australia

Summary

Projects and Systems Support Specialist with proven expertise in digital transformation, system implementation, and technical troubleshooting. Skilled in driving efficiency improvements across CRM systems, operational software, and financial processes. Adept at cross-functional collaboration, training and mentoring, and delivering measurable outcomes. Strong background in automation, business process design, and technical support within dynamic environments. Skilled Systems Support Specialist with background in delivering robust technical support and system maintenance across diverse industries. Strengths include problem-solving, knowledge of various operating systems, and ability to implement and manage software applications. Previous roles involved reducing downtime, improving end-user experience, and contributing to improved team productivity through efficient system management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Projects and Systems Support Specialist

Rapid Hygiene
Belmont, Australia
01.2024 - Current
  • Provided company-wide IT support by troubleshooting hardware and software issues, resolving Xero-related queries, and liaising with vendors for timely resolution.
  • Implemented and managed internal ticketing systems to track software bugs and drive continuous improvements across platforms.
  • Designed automated invoicing workflows in Xero using Make.com, introducing dynamic fields for location-specific billing and significantly reducing admin workload.
  • Developed and launched the company’s new website, improving accessibility for clients and enhancing digital visibility.
  • Led the end-to-end implementation of a digital CRM system, conducted business needs analysis, selected a suitable platform, migrated historical records, and trained staff for effective adoption.
  • Rolled out the SalesIn system to centralise product ordering, provide real-time tracking, and streamline order processing and operations.
  • Spearheaded the Sonar software rollout in Sydney to digitise field operations, collaborated with the vendor team, migrated operational data, and established a ticket-based enhancement workflow, preparing for expansion in WA.
  • Planned and executed marketing initiatives, including targeted email campaigns, with performance insights and branded materials designed in Canva.
  • Stepped into operational roles during management absences, processed client orders, coordinated logistics, and maintained continuity in client communications.
  • Conducted financial analysis for annual pricing reviews and established a centralised pricing management system to improve financial planning and transparency.

Retail Team Member

Coles Riverton
Parkwood, Australia
06.2023 - 05.2024
  • Assisted customers with product inquiries and store navigation, ensuring a friendly and efficient shopping experience.
  • Maintained store presentation and replenished stock to support smooth daily operations and meet merchandising standards.
  • Collaborated with team members to manage peak periods and uphold service quality in a fast-paced retail environment.

Education

Bachelor of Information Technology - Cyber Security and Forensics

Murdoch University
Murdoch
12-2025

High School Diploma - IT, Accounting

United Indian School
Kuwait
01.2022

Skills

  • Python
  • MySQL
  • Technical Troubleshooting
  • Support
  • Problem Solver
  • Proficient Communicator
  • Automation Tools
  • Incident Management

Certification

  • PTE Academic: Pearson

Skills Breakdown: Listening – 82, Reading – 84, Speaking – 88, Writing – 78

Registration ID – 426277420

GPA: Overall score – 81 out of 90

  • Australian Institute of Management: Building Client Relationships (Employer-Sponsored)
  • Coursera: Introduction to Structured Query Language (SQL), University of Michigan
  • Coursera: Mindshift - Break Through Obstacles to Learning, and Discover Your Hidden Potential, McMaster University

Affiliations

  • Best Performer Award for various inter-school volleyball and basketball tournaments

Languages

English
Native/ Bilingual
Malayalam
Native/ Bilingual
Hindi
Professional
French
Limited

References

Penny Daniel
Administrative & Accounts Manager, Rapid Hygiene
Phone: 0409 295 111
(Direct supervisor)

Timeline

Projects and Systems Support Specialist

Rapid Hygiene
01.2024 - Current

Retail Team Member

Coles Riverton
06.2023 - 05.2024

Bachelor of Information Technology - Cyber Security and Forensics

Murdoch University

High School Diploma - IT, Accounting

United Indian School

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Joel Thomas Mannoor