Summary
Overview
Work History
Skills
Accomplishments
Certification
CAREER SUMMARY
REFEREES
Timeline
Generic

Joey Wilmore

Melbourne

Summary

Accomplished and results-oriented professional with a strong background in the automotive industry. Recognised as one of the leading Assessors within the Victoria Motor Assessing team. Goal is to leverage experience and expertise in the automotive field to contribute to organisation's success. Known for unwavering commitment to business vision and outcomes, exceptional organizational abilities, and diligent approach to teamwork. Possesses strong technical aptitude, highly developed problem-solving skills, and professional interpersonal abilities to thrive even in challenging conditions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

VEHICLE MOTOR ASSESSOR

AUTO&GENERAL SERVICES
06.2023 - Current
  • Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
  • Conduct Post Repair Inspection to ensure repair quality
  • Multi-channel assessing responsibility.
  • Provide excellent service to our customers both on the phone and in person.
  • Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
  • Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer’s own repairers.
  • Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
  • Working as part of a state team of assessors to problem solve customer’s repair issues.
  • Providing excellent key to key customer repair times to increase customer advocacy.

AUTOMOTIVE SPRAY PAINTER

GEMBROOK & EMERALD MECHANICAL AND SMASH REPAIRS
06.2019 - 06.2023
  • Responsible for preparing and cleaning the parts for painting, mixing, and matching the paint or coats to be used, and applying the paint according to the job requirements.
  • Sign off on the final colour, including colour adjustments to deliver a high-quality paint finish for the customer.
  • Working with high volumes of accident repairs.
  • Apply paint removal methods and solid acrylic enamel refinish.
  • Paint rectification including repairs and polishing.
  • Using all types of spray equipment.
  • Inspecting and assessing spray coatings.
  • Working within budgetary expectations of the business.
  • Assisting with technical advice for the industry.
  • Restoration of high-end vehicles.
  • Prepare accurate assessment reports and correspondence.
  • Management of staff through ongoing feedback, use of training materials and establishment of performance expectations.
  • Liaise and collaborate with both internal and external stakeholders to facilitate a high level of cooperation and understanding on matters relating to spray painting.
  • Ensure my team operate in accordance with OHS requirements and other policies and directions.

AUTOMOTIVE SPRAY PAINTER

MARTINS PANELMASTERS
01.2013 - 01.2019
  • Maintain spray booths and equipment daily.
  • Responsible for preparing and cleaning the parts for painting, mixing, and matching the paint or coats to be used, and applying the paint according to the job requirements.
  • Priming repair vehicles.
  • Spraying vehicles and vehicle body components using industry techniques.
  • Masking and painting vehicles including sealer work.
  • Communicate with both repairers and customers to manage expectations.
  • Provide technical advice to the business.
  • Liaise and collaborate with both internal and external stakeholders to facilitate a high level of cooperation and understanding on matters relating to spray painting.
  • Oversee the quality of the entire spray painting process.
  • Paint stock management.

Skills

  • Automotive industry
  • Process/procedure review
  • Quality improvement
  • Efficiency improvement
  • Accuracy improvement
  • Technical experience
  • Automotive repairs
  • Assessments
  • Report preparation
  • Stakeholder engagement
  • Independent roles
  • Team-oriented roles
  • Professionalism
  • Performance excellence
  • Customer expectations
  • AQA Audits
  • AMA Audits
  • Customer service
  • Complaint management

Accomplishments

  • Led the Tapanda team in the absence of the specialist manager, ensuring project continuity. Implemented solutions to overcome challenges and keep tasks on track. Enhanced team communication and collaboration to optimise workflow.


  • Assumed the responsibilities of the manager during their leave, including updating assessor capabilities, allocating assessments to assessors and delivering comprehensive support to peers in all aspects of the motor assessing industry.


  • Participated in catastrophe management during the recent NSW flood event, providing timely and accurate assessments to ensure quality outcomes.


  • Collaborated closely with the AMA Group to establish strong relationships with the repairers, effectively communicating and consistently delivering excellent results across the AMA network.


  • Initiated quality audits for my peers and across the AMA Group, providing constructive feedback in a positive and supportive manner to transform weaknesses into strengths and ensure high-quality assessment outcomes.

Certification

I-CAR Australia


  • VT295E01 - Requirement and Considerations for Achieving and Accurate Advanced Driver Assistance Systems (ADAS) Calibration.


  • VT440E01 - ADAS Diagnostics – When the Calibration Fails.


  • VT465E01 - Damage Discovery for ADAS Sensor Mounting Locations.


  • VT250E01 - Windshields and Advanced Driver Assist Systems (ADAS)


  • Certificate III Automotive Vehicle Body.


  • Award Winner – PPG Color matching Competition

CAREER SUMMARY

VEHICLE MOTOR ASSESSOR, AUTO&GENERAL SERVICES

2023 - CURRENT


AUTOMOTIVE SPRAY PAINTER, GEMBROOK & EMERALD MECHANICAL AND SMASH REPAIRS 

2019 - 2023


AUTOMOTIVE SPRAY PAINTER, MARTINS PANELMASTERS

2013 – 2019





REFEREES

Available upon request

Timeline

VEHICLE MOTOR ASSESSOR

AUTO&GENERAL SERVICES
06.2023 - Current

AUTOMOTIVE SPRAY PAINTER

GEMBROOK & EMERALD MECHANICAL AND SMASH REPAIRS
06.2019 - 06.2023

AUTOMOTIVE SPRAY PAINTER

MARTINS PANELMASTERS
01.2013 - 01.2019

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Joey Wilmore