Joh Kuer
Telstra
Brisbane
2
years of professional experience
Adaptable Customer Service Professional experienced in service-based environments within Telecommunications. Established rapport with clients through effective communication and a positive demeanor. Committed to fostering collaboration and delivering exceptional support.
Work History
Customer Consultant
10 Months- Identified suitable Telstra products and services based on customer needs and usage patterns.
- Collaborated with team members to support consistent service delivery across multiple customer channels.
- Adapted quickly to new processes, policy updates, and product knowledge requirements.
- Documented customer interactions, case notes, and resolutions to maintain accurate service records.
Kitchen Hand
1 Year 2 Months- Maintained clean kitchen surfaces, equipment, and prep areas during fast-paced service
- Prepared ingredients and menu items following food safety and quality standards
- Supported crew members with timely food preparation and smooth service flow
- Organized stock rotation to support freshness and reduce product waste
Education
High School Diploma
- Degree Awarded with Honours (12+/15 GPA)
- Recipient of Biology Award
Skills
CRM software
Customer empathy
Attention to detail
Product knowledge
Office productivity
Customer service
Work prioritization
Active learning
Microsoft Office
Emotional intelligence
Interests
Outdoor Recreation
Hiking
Gym Workouts
Fashion
Youth Development Programs
Team Sports
Food Tourism
Timeline
Customer Consultant
Telstra
01.2026 - CurrentRead More
Kitchen Hand
McDonald's
11.2024 - 01.2026Read More
Westside Christian College
High School Diploma
Read More