MIRELLA ADDISON
Perth,WA
Summary
Proven achiever at BANKWEST WARWICK, I excelled in fostering client relationships and driving revenue growth through targeted strategies. Skilled in CRM software and complaint handling, my approach enhanced customer satisfaction and team performance. Demonstrated expertise in leveraging active listening and analytical skills to boost sales and improve service standards.
Overview
32
32
years of professional experience
Work History
CUSTOMER CONSULTANT
BANKWEST WARWICK
02.1993 - Current
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Provided expert guidance on products and services, helping customers make informed decisions that best suited their needs.
- Participated in ongoing professional development programs, staying current with industry best practices and emerging trends in customer service techniques.
- Boosted sales by providing tailored product recommendations based on client needs and preferences.
- Monitored performance metrics closely, identifying areas for improvement and implementing targeted strategies to achieve desired results.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
Education
High School Diploma -
Balcatta Senior High School
Balcatta, WA1977
Skills
- Call center experience
- Complaint Handling
- CRM Software
- Active Learning
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Excellent Communication
- Understanding Customer Needs
- Customer service excellence
- Organizational Skills
- Team Collaboration
- Active Listening
Timeline
CUSTOMER CONSULTANT
BANKWEST WARWICK
02.1993 - Current
High School Diploma -
Balcatta Senior High School
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