Johanna Tos
Penrith,Australia
Summary
I am 24 years of age, I am a dependable, hard-working and punctual individual. I have experience in many different backgrounds and am always eager to learn and expand my skills and knowledge.
Through my many ventures in the workforce I have become a very resilient and results-driven employee.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Domestic Cleaner
Domestic Queens Cleaning Services
Penrith, NSW
12.2022 - 01.2024
- Improved client satisfaction by providing thorough and detail-oriented cleaning services.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Increased referrals through exceptional customer service and consistent communication with clients.
- Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
- Utilized eco-friendly cleaning products to promote a safe and healthy home environment for clients.
- Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Performed laundry tasks including washing, drying, folding, ironing clothes following specific client instructions on clothing care maintenance.
- Complied with safety guidelines while using various cleaning chemicals and tools efficiently minimizing risk exposure both towards self and property inhabitants.
- Continuously researched and implemented new techniques, tools, and products in the cleaning industry to stay up-to-date with best practices for optimal client satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
Commercial Cleaner
Getawayz NSW
Artarmon, NSW
05.2022 - 10.2022
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met accomodation cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
Administrative Assistant
Apprenticeship Support Australia
North Sydney, NSW
12.2017 - 02.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Junior Legal Administrative Assistant
Gerard Malouf & Partners
Parramatta, NSW
03.2017 - 09.2017
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
- Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
- Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Prepared court forms accurately under the supervision of attorneys, ensuring compliance with local rules and regulations.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
Sales Assistant
Kmart
Penrith, NSW
06.2014 - 01.2015
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Skills
- Professional Appearance
- Reliability and punctuality
- Self-Motivation and Initiative
- Deep cleaning expertise
- Customer Service
- Residential Cleaning
- Housekeeping
- Office Administration
- Meticulous attention to detail
- Commercial Cleaning
- Bed making and linen care
- File Management
Certification
Current RSA and RSG License
Working With Children
Police Check
Availiability
Mon, Wed, Thur, Fri
Full availability day & night
Sat & Sun
Full availability day & night
NO TUESDAYS
Timeline
Domestic Cleaner
Domestic Queens Cleaning Services
12.2022 - 01.2024
Commercial Cleaner
Getawayz NSW
05.2022 - 10.2022
Administrative Assistant
Apprenticeship Support Australia
12.2017 - 02.2019
Junior Legal Administrative Assistant
Gerard Malouf & Partners
03.2017 - 09.2017
Sales Assistant
Kmart
06.2014 - 01.2015