John Andrews
Hadfield,VIC
Summary
Dynamic Venue Supervisor with proven expertise at SSP Melbourne Airport, excelling in budget management and team leadership. Adept at fostering staff development and enhancing customer relations, I drive operational excellence and quality assurance, ensuring high standards in service delivery and venue performance. Recognized for strategic decision-making and effective communication skills.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Venue Supervisor
SSP Melbourne Airport (QSR)
12.2022 - 08.2026
- Motivated and trained staff through effective communication and leadership, fostering development of strengths and addressing skill gaps.
- Created staff schedules to optimize coverage during operating hours, enhancing service efficiency.
- Managed daily operations of café, including opening and closing procedures, ensuring smooth service delivery.
- Knowledge and understanding of the business and its customers
Café Manager
Bean Counter Café Fairfield
01.2018 - 01.2022
- Overall accountability for the staff, customers, product, service, and upkeep of the venue.
- Analyzed venue performance with focus on quality and service, creating and implementing strategies based on historical data and current trends.
- Work in conjunction with Head Chef, Venue Supervisor to deliver on strategies and ideas. Explore opportunities by researching through social media/networking.
- Managed staff recruitment, training, compliance, and rostering to ensure efficient operations.
- Managed business costs effectively - wage, COGS, maintenance and expenses costs as per budgets/targets. Ensure the budgets are being met and liaise with business stakeholders.
- Work in conjunction with Head Chef, Venue Supervisor to deliver on strategies and ideas - Explore opportunities by researching through social media/networking.
- Established connections with customers to enhance service experience with customers to drive the business with ongoing floor presence
Café Assist Manager
Bean Counter Café Fairfield
01.2015 - 01.2018
- Overall accountability for the staff, customers, product, service, and upkeep of the venue.
- Analyzed venue performance focusing on quality and service, developed strategies from historical data and current trends.
- Monitor service and production from FOH & the kitchen to ensure high food & beverage standards for all customers
- Managed staff recruitment, training, compliance, and rostering to ensure operational efficiency.
- Work in conjunction with Head Chef, Venue Supervisor to deliver on strategies and ideas - Explore opportunities by researching through social media/networking.
- Maintain the costs of the business - wage, COGS, maintenance and expenses costs as per budgets/targets. Ensure the budgets are being met and liaise with business stakeholders.
- Create rapport with customers to drive the business with ongoing floor presence
Head Barista
Lemon Middle Orange Collingwood
06.2014 - 03.2016
- Ensuring Grinder is adjusted to ensure the perfect shot of espresso every time
- Adjusted grinder for optimal espresso extraction.
- Managed inventory to ensure fresh produce availability and minimize waste.
- Delivered exceptional service and hospitality through strong interpersonal communication skills.
- Clean and maintain supplies, tools, equipment and premises in order to ensure and exceed standards.
- Ensuring stock and supplies are ordered to maintain consistent fresh produce and to minimize wastage.
- Completed café closing procedures to ensure all food items were safely stored and the environment was cleaned for a fresh opening, ensuring all food is prepared and stored correctly, cleaning the premises and back flushing the coffee machine with chemicals and making sure the café is ready for open the next morning without any delays.
Head Barista
Pat Bing Soo (Foodies Kitchen) South Melbourne
09.2013 - 06.2014
Head Barista
David Jones Limited CBD
08.2012 - 09.2013
Barista
Coffee Rush Docklands
02.2013 - 08.2013
Workforce planning management
ANZ Fraud Operations Australia
- Delivered performance gains by optimizing workforce processes.
- Achieved significant performance gains by analyzing workflows and implementing improvements.
- Achieved greater accuracy, saving time and costs by ensuring tasks were completed correctly on first attempt.
- Productivity Improvement – Work smarter, improve processes.
- Implemented strategies for stabilizing productivity across team operations.
- Multi-skilling needs identified and delivered to help teams share resources.
- Using Workware (ATOM) software to support process changes. Information fed from Workware to identify areas and the impact of process change.
- Analyze a process and look at what drives quality, time and accuracy.
- Compiled data and prepared MIS reporting to support meetings with senior management and stakeholders.
eFraud Case Management Team Coach
ANZ
- Developed customer-focused team environment, enhancing staff satisfaction and feedback while supporting achievement of targets and goals.
- Investigate and report on complex disputes and fraud files, acting as the reference point for escalated queries from customers and stakeholders.
- Led team operations during Manager's absence to ensure continuity of workflow.
- Liaising with Business Units Group Investigations and other financial institutions ensuring ANZ's exposure to loss is reduced.
- Updated staff on policy and procedure changes to ensure compliance with ANZ values.
- Recommended procedural, policy, and process improvements to enhance operational efficiency.
- Providing recommendations for procedural, policy and process improvements.
- Maintained daily MIS reporting, including planning, variances, conducting weekly ATOM meetings, collating stats, and providing results to senior management within the Fraud umbrella.
- Department: eFraud Detection and Case Management (ANZ)
Senior eFraud Analyst
ANZ
- Acted as primary escalation point for department, resolving critical issues swiftly.
- Act as primary escalation point for the entire department to resolve issues.
- Facilitated production of MIS reporting, enhancing departmental insights and decision-making.
- Monitored daily fraud events through MIS reporting, identifying and adapting to evolving fraud trends.
- Supported production of MIS reports within the department within the department.
- Department: eFraud Detection and Case Management (ANZ)
Education
Diploma - Computer Science
Phillip Institute of Technology
Skills
- Venue operations
- Venue supervision
- Staff management
- Staff recruitment
- Staff rostering
- Employee training
- Staff development
- Team leadership
- Service coordination
- Budget management
- Cost control
- Quality assurance
- Venue safety protocols
- Attention to detail
- Decision making
- Problem-solving abilities
- Communication
- Customer service
- Customer relations
- Customer communication
- Relationship building
- Conflict resolution
- Coaching and mentoring
- Interpersonal skills
- Organizational skills
- Task prioritization
- Time management
Certification
- RSA
- Food Handling
- Supervisor Food Handling Certificate
Timeline
Venue Supervisor
SSP Melbourne Airport (QSR)
12.2022 - 08.2026
Café Manager
Bean Counter Café Fairfield
01.2018 - 01.2022
Café Assist Manager
Bean Counter Café Fairfield
01.2015 - 01.2018
Head Barista
Lemon Middle Orange Collingwood
06.2014 - 03.2016
Head Barista
Pat Bing Soo (Foodies Kitchen) South Melbourne
09.2013 - 06.2014
Barista
Coffee Rush Docklands
02.2013 - 08.2013
Head Barista
David Jones Limited CBD
08.2012 - 09.2013
Senior eFraud Analyst
ANZ
eFraud Case Management Team Coach
ANZ
Workforce planning management
ANZ Fraud Operations Australia
Diploma - Computer Science
Phillip Institute of Technology